Data Center Technician - Richmond, United States - Vortalsoft inc.

Vortalsoft inc.
Vortalsoft inc.
Verified Company
Richmond, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Role - Data Center technician (Customer Engineer)

Location -Richmond, VA


We are looking for 5 self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer-focused environment.

Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment.

They will provide problem resolution or refer more complex issues to a Sr. Support Engineer.


Responsibilities:


  • Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
  • Maintains inventory and documentation of activity
  • Creates own service tickets, updates, and closes
  • Break/Fix

Qualifications:


  • Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
  • Strong problem solving and selfmanagement skills with attention to detail
  • Ability to prioritize tasks and effectively communicate verbally and in writing' experience servicing hardware as specified or utilized in customer environment
  • Familiarity with tickettracking software (ServiceNow preferred)

Pay:
$70, $75,000.00 per year


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work setting:

  • Inperson

Experience:


  • Data center technician: 3 years (preferred)
  • Troubleshooting hardware: 2 years (preferred)
  • Breakfix: 2 years (preferred)
- servers: 1 year (preferred)


  • HP/Dell/lenovo: 1 year (preferred)

License/Certification:

  • Driver's License (preferred)

Ability to Commute:

  • Richmond, VA required)

Work Location:
In person
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