Customer Operations Specialist - Whitestown, United States - Hub Group

Hub Group

Verified Company

Whitestown, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Customer Operations Specialist role is responsible for supporting customer needs on site, tendering to carrier, track and trace requirements and issues resolution.

The position requires one to operate in the upmost professional manner to customer & carriers, efficiently manage their day with the guidance of their manager and to ensure customers' expectations are exceeded every day.

Essential
Job Functions:

Build new shipments based on customer specific requirements and standard operating procedures
Monitors load acceptance and Electronic Data Interface to ensure freight requests are covered
Coordinates and sets appointments for pickup and delivery of freight
Organize the efficient use of our own fleet of Dedicated drivers
Develop strong carrier relationships to ensure high level of service and communication
Develop spot and longterm strategies with carriers by identifying their capacity needs and matching those needs with consistent opportunities
Interact with carrier base, including rate negotiations, shipment requirements, and load tendering
Obtain and enter carrier quotes and capacity into the system
Identify potential operational issues and start the resolution process with team members
Advises team members and Management team about operational issues as requires
Manage daily operations to positively impact Truck Brokerage KPIs and ensure customer scorecards metrics are met
Must operate within the Truck Brokerage Rules of Engagement.
Duties, responsibilities and activities may be assigned or changed from time to time
Assist with miscellaneous projects as shortterm company initiatives arise

Minimum Qualifications:

Customer service or call center experience is preferred
Basic understanding of transportation and logistics preferred
Display the upmost professional behavior while on site in the facilities with our valued customers
Must be a selfstarter and have the ability to communicate and interface effectively with customers, carriers, and team members in a manner that consistently produces results
Exhibit problem solving skills with the ability to establish and prioritize workload in order to meet team and company goals using good business judgment.
Excellent verbal and written communication skills
Working knowledge of various Microsoft Office products including, but not limited to Excel and Word

EarlyCareer

Pay:
$40, $48,000.00 per year

Shift: