IT Service Desk Analyst I - Yuma, United States - Yuma County, AZ

Yuma County, AZ

Verified Company

Yuma, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

_This position is advertised from the minimum to mid-point hourly rate. Salary will be determined based on education and experience at the time of offer._

NATURE OF WORK

Under mínimal supervision, troubleshoots, diagnoses, investigates, and resolves technology problems through discussions with end-users, monitors servers, network traffic, and is responsible for first-level technical support in response to incoming calls to the Service Desk to minimize customer downtime, and assures the ongoing functionality and availability of Yuma County's information technology systems; this position has countywide responsibility.

Example of Work:

Experience and Education:

Experience and Education

Thirty (30) semester hours of post-high school coursework in computer science, management information systems; or equivalent technical training; AND Two (2) years of progressively responsible experience in support of computer systems, networks, and related equipment; should have a familiarity with file servers, data communication systems, Standard Operating Procedure (SOP) creation, Microsoft Active Directory and enterprise productivity/collaboration suites; OR an equivalent combination of education and experience.

Preferred Qualifications:

Associates degree in computer science or related field, ITIL Foundation Level or similar, A+, Network +, Security +, Microsoft Technology Associate (MTA), Google IT Support Certificate.

SPECIAL REQUIREMENTS:

Successful completion of a background check; Must possess and maintain an Arizona valid driver's license; Must attain CompTIA IT Operations Specialist (CIOS) designation or similar within six (6) months of employment.

Hourly rate for this position has been revised effective 3/4/24.

Knowledge, Skills and Abilities:

Knowledge, Skills and Abilities

Skill in:
Operating computer systems, telephone systems, and related peripheral equipment and devices; understanding and providing clear technical support information, both verbally and in writing to a varying audience; customer service in a Technical Help Desk or Data Center/NOC environment

Physical Demands and Working Environment:

While work is performed in an office environment, it may require driving to other facilities; the job may require bending, stooping, crawling, climbing, pushing, pulling, and being able to lift up to 20 pounds.

**EOE/AA/ADAAA/M/F/V/D DRUG FREE WORKPLACE**
Medical Coverage Category

The YCEBT is a selffunded medical plan administered by BlueCross BlueShield of Arizona (BCBSAZ). The employee is able to select from three (3) medical plan options with six (6) tiers that will best suit the employee's needs, dependents or families.
Plan Option 1: Preferred Provider Option A (PPO) or PPO A 900 deductible with $10.00 Wellness Incentive. Employees who participate in the "Wellness Incentive" will receive a $20 monthly premium reduction.
Plan Option 2: Preferred Provider Option B (PPO) or PPO B 1,200 deductible with $10.00 Wellness Incentive. Employees who participate in the "Wellness Incentive" will receive a $20 monthly premium reduction.
Plan Option 3: High Deductible High Plan
Health Savings Account (HDHP-HSA) or HDHP-HSA with Wellness Incentive.
HDHP-HSA Wellness Incentive for Employee Only option can receives upto $240.00 annual contribution to a Limited Purpose FSA card.
Southwest Service Administrator (SSA)

Mexico PPO Health Plan:
SSA is available to employees who are enrolled in YCEBT Medical PPO Plan.

The SSA Plan pays 100% of hospital, medical, laboratory and prescription drug benefits, to a maximum of $5,000 per person per calendar year ($10,000 for two or more family members).