Workday Operations Analyst - Salisbury, United States - Piedmont Airlines, Inc.

Piedmont Airlines, Inc.

Verified Company

Salisbury, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

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Essential Duties:

Serve as the primary point of contact for tier I team member inquiries, ensuring data integrity within the HR management system; escalate to tier II as needed
Research, troubleshoot, and efficiently resolve requests submitted through Workday Help
Create and manage third party vendor and SharePoint tickets as required
Collaborate with case solvers to ensure swift case resolution
Proactively review cases to meet Service Level Agreements, preventing any backlog
Maintain thorough case notes for each inquiry or request
Troubleshoot and resolve issues within your scope. Provide comprehensive information regarding items escalated to other service teams
Participate in testing and supporting Workday releases and updates; this involves researching functionalities, conducting testing, and educating user groups on enhancements when applicable
Contribute to the expansion of internal Workday knowledge through handson training for HRIS and other support teams
Document internal processes and procedures, as well as ensuring regular updates to these documents to reflect any necessary changes or enhancements
Coordinate and actively participate in troubleshooting reported issues, ensuring prompt resolutions
Assist with HRIS data audits and cleanup activities
Understand the functionality & use of Enterprise Interface Builder (EIBs) and mass load data as needed
Manage Workday Alerts and provide follow up to SMEs until resolution
Identify usage patterns within the system and potential opportunities for process improvement
Provide support for basic configuration updates and testing, as needed, including addressing requests related to outdated tasks, todo list updates, HCM tenant setup data, etc.

Job Qualifications and Competencies:

Associate degree or equivalent experience
HRIS technical work experience or support department experience
Ability to collaborate in virtual and remote environments
Able to exercise a high level of professionalism and confidentiality in dealing with sensitive data and business information

Preferred Qualifications:

Workday functional expertise and familiarity with technical offerings
One (1) year of Workday Recruiting, Human Capital Management (HCM), and Talent Modules including Workday implementation and postimplementation experience, with a focus in release management, optimization, and/or backlog management
One (1) year of technical writing and training experience
Workday Pro Certification

Work Environment:

Standard office environment, use of computers and other office equipment
Employment is contingent upon a clear driving record, 10year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age._

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$48,000.00/Annual Salary - 55,000.00/Annual Salary (Based on locale and experience)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ _

Job Application Deadline:
May 1, 2024