UX Researcher - Harrisburg, PA

Only for registered members Harrisburg, PA, United States

4 weeks ago

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Job summary

A technical expert in user experience (UX) research to design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS and county offices.

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Responsibilities

  • Conducting user research through interviews, shadowing, and observation of frontline staff;
  • Analyzing current systems and data flows;
  • MAPPING THE END-TO-END USER JOURNEY.

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