Veterinary Reception Team Leader - Canton, United States - National Veterinary Associates

National Veterinary Associates

Verified Company

Canton, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

INTRODUCTION

PRIMARY JOB RESPONSIBILITIES

Train, supervise and assist the receptionists in their performance of a variety of administrative and public relations and client education duties which facilitate the work of the practitioners, technicians, kennel assistants, groomer(s) and the veterinary practice manager who directly or indirectly provide patient care. Ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Oversee the screening and assembly of veterinary records and files for active use, storage or disposal in accordance with the established records control schedules.
Oversee auditing of charts for completeness of information. Refer to the veterinary practice manager for questions concerning charges and/or treatment.
Oversees the inventory and purchase of office supplies and forms storeroom, reorders supplies/informs the veterinary practice manager of the need for supplies to maintain predetermined stock levels.
Place routine service calls for maintenance of office equipment using predetermined vendors.
Create employee schedules that align with doctor, team and surgery and outpatient needs while monitoring overtime and payroll costs.
Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Direct on the job training. Conduct timely performance evaluations, mediate interpersonal problems and address concerns from Technicians and Exam Room Assistants. Make recommendations to the hospital manager concerning personnel matters and assist with follow through of disciplinary actions.
Conduct monthly departmental meetings and schedule inservice meetings as deemed appropriate and necessary.
Motivate and inspire the receptionist team to provide high quality care to the patients and clients of Kings Veterinary Hospital.
Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
Maintain effective employeemanagement communication. Periodically review front desk operations for efficiency and accuracy. Make recommendations to the veterinary practice manager as to ways in which the front desk can be enhanced.
Knowledgeable regarding related federal and state animal health laws and regulations including OSHA. Ensure that the hospital and the healthcare team are in compliance with regulations. Inform the veterinary hospital manager of any regulatory issues.

Receptionist Responsibilities

Provide friendly, quality client care to the patients and clients of Canton Veterinary Hospital.
Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. The routine calls include those seeking information about veterinary services ("telephone shoppers"). Provide knowledgeable subprofessional advice concerning the care and treatment of animals.
Follow established hospital policies and procedures in referring clients for immediate treatment of their pets when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunizations and/or tests are current. Recommend update of necessary immunizations and/or tests to clients when applicable.
Schedule appointments, obtaining all necessary data concerning the patient and owner. Prepare all required forms in advance when possible.
Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients' arrival. Complete required forms such as new client form, patient visit form, client report, consent forms, estimates, payment agreements, etc and obtain all necessary information.
Check clients in greet clients in a professional, friendly, hospitable manner.
Discharge patients. Review charts of patients being discharged from the clinic for completeness of information, make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system. Present clients with medications, instruction.
Assure that all financial obligations are met by owners. Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, run end of day transactions.
Oversee and/or perform overthecounter selling of specialty merchandise comprised of pet grooming aids and sundry veterinary items. Exercise technical knowledge of products sold and demonstrate salesmanship abilities. Explain and demonstrate products, answer questions concerning products purchase/use.
Fill veterinary prescriptions with appropriate medication; provide routine instructions to owners concerning prescription for medications.
Collect lab specimens from pet owners, match patient record to the sample and submit samples to veterinary technician or nurse.
Assist in the updating of client files; prepare and mail thank you cards an