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    Beverage Server - Kansas City, United States - Bally's Corporation

    Bally's Corporation
    Bally's Corporation Kansas City, United States

    1 week ago

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    Description
    ESSENTIAL FUNCTIONS:
    • Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
    • Provide fast (20-minute or less round-trip time), friendly, professional beverage service to casino customers, and carry full trays on every round.
    • Take drink orders from customers, communicate with bartenders, assist in the preparation of drinks, and serve drinks accurately and timely.
    • Handle money according to procedure.
    • Explain drink offerings to customers.
    • Effectively use tray service skills to provide fast, friendly, and professional beverage service.
    • Keep work area clean and orderly.
    • Appropriately use all bar equipment and Micros system.
    • Work well with all other team members and all customers.
    • Learn and use customers' names to provide personalized, high-level service.
    • Effectively resolve service issues according to company guidelines.
    • Work well with others, especially other Beverage Servers, Bartenders, Bar Porters, Food and Beverage Supervisors, Table Games team members, and the Slot Department.
    • Monitor customers' consumption of alcohol and intervene as needed according to company policy and procedures regarding customers' alcohol limits.
    • Maintain TiPS certification.
    • Work closely with Rewards Club to promote new player card sign-up programs.
    • Have complete knowledge of, and effectively promote, all casino events and promotional activities.
    • Adhere to departmental and property appearance guidelines and uniform requirements.
    • Ensure the safety and security of team members and customers.
    • Comply with all policies and procedures established by Bally's Kansas City and departmental management.
    • Carry out other duties reasonably assigned by management.
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