Customer Service Representative - Brooklyn, United States - ITTR

ITTR
ITTR
Verified Company
Brooklyn, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Summary/ Essential Job Functions:

Reporting to the HCV Application Hotline Supervisor, the Information Clerks' responsibilities will include, but are not limited to, the following:

  • Take hotline phone calls and provide accurate answers to queries and concerns.
  • Engage in active listening with callers, confirming or clarifying information and deescalate situations involving dissatisfied customers by offering patient assistance and support.
  • Follow communication scripts when handling different topics.
  • Manage large amounts of inbound calls promptly.
  • Perform data entry to maintain records/requests.
  • Utilize software, databases, and tools appropriately.
  • Meet call center metrics and targets while providing excellent consistent customer service.
  • Report system issues to IT.
  • Perform other related tasks as assigned.

Duties:


  • Respond to inquiries about the HCV program/app
  • Perform data entry to maintain records/requests
  • Perform other duties assigned by management

Skill set:


  • Strong phone and verbal communication skills along with active listening
  • Previous experience in a customer support role
  • Familiarity with utilizing call center systems
  • Ability to manage time effectively and adhere to specified handle time.

Job Types:
Full-time, Contract


Pay:
$19.00 per hour

Expected hours: 8 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Ability to Relocate:

  • Brooklyn, NY 11238: Relocate before starting work (required)

Work Location:
In person
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