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Director of Operations - Indianapolis, United States - ROAD WARRIOR MOBILE FLEET SERVICE, LLC
3 weeks ago
Description
Are you serious about success? Will you stop at nothing to be the best? Do you want to take the team you lead to the top both as individuals and a collective group? This is the type of individual we are looking for in a Regional Operations Manager, aka ROM Leader
Road Warrior is looking for someone who is serious about helping us push the company's growth while training and developing our current staff.
Aggressive growth and being the best, all while staying humble, are paramount to fitting in at our company and succeeding in this role.
In the truck repair business, it is extremely hard to find people who are great leaders that possess humility and the desire to see others do well.
Customer service is our number one priority If you keep your customers happy, they will continue to come back and utilize our services.
As we are in a constant state of growth, pristine customer service is paramount to our continued success.Another reason we give extra support to our technicians is because they are the best of the best, bar none.
Our technicians work around the clock year-round outdoors to keep trucks moving. You won't find this level of dedication anywhere else.There are many more reasons, but the last that I will state is simply, it is the right thing to do.
We treat everybody with Honor, Dignity, and Respect. This includes our employees, vendors, customers, and anyone else we encounter at Road Warrior. Our customers depend on our ability to deliver Quality Customer Service Anytime, AnywhereRequirements for success:
Skilled at negotiation that benefits both our company and our customers
Meets or exceeds productivity and profit goals through teamwork
Eat, sleep, and breathe Road Warrior's vision. Model, instill, and put into practice with all the employees you lead
Ability to recruit and retain top of the line technicians to work in a mobile role
Retain, train, and develop existing employees in addition to recruiting new employees
Understanding of and ability to lead a busy truck repair shop.
Must be able to step in and fill any of the operational roles including shop manager, service writer, and parts manager.
Requirements to be the best:
Dedication. Put in the extra work and effort when needed. Always, always, always We are not a Jr High School basketball team; we are the NBA and want to win the ring at every championship
Lead others with Honor, Dignity, and Respect. There is no room for egos at Road Warrior
Quality Customer Service Anytime, Anywhere
Believing in our company's principles and living out our vision of QCSAA will lead to success and being the best
Road Warrior is searching for a natural leader who is ready to make an impact by leading day-to-day operations over multiple locations.
The ideal candidate has a passion for strategy and is as interested in achieving business results as they are in making connections with customers and colleagues.
This position is responsible for leading a team, organizing operational activities, and executing Road Warrior's vision.This position will also oversee inventory control at both our Muncie and Indianapolis locations.
Duties will include monitoring and maintaining current inventory levels with physical counts and reconciliation, negotiating parts purchasing, and investigating any problems with inventory/purchasing.
Education and Experience:
Minimum of 5 years experience in an automotive or truck repair shop/environment (Preferred)
Well rounded mechanical knowledge pertaining to auto/truck repair
3-5 years of management experience.
Associates or Bachelors Degree in business or related field preferred
Where you can shine:
Understand Road Warrior's vision and empower your team to reach their full potential. Hold them accountable for branch success by positively leading the way.
Work closely with accounting personnel and Operations Coordinators to ensure daily work assignments are being completed satisfactorily.
Handle customer complaints, settle disputes, resolve grievances, negotiate and diffuse conflicts.
Heavy use of Full-Bay and QuickBooks software.
Work at multiple Road Warrior locations to ensure they are operating smoothly and efficiently according to our company vision, guidelines for conduct, profit, and customer care.
Be a leader and always encourage teamwork and unity.
Regularly report and communicate status updates about work assignments and deadlines to the Chief of Staff.
Ensuring compliance with company quality, safety, and environmental guidelines.
Encourage safe work practices in the shop and on job sites.
Perform other duties as needed and when applicable.
Develop positive morale by improving relationships, trust, and team building.
What you bring to the table:
Proficient with QuickBooks, Full-Bay, PCs, tablets, smart phones, and keyboarding skills.
Able to instruct, train, and lead operations crew.
Able to fill in for Operations Coordinator, Service Advisor, and Parts Specialist roles.
Able to oversee daily work being done by all Operations roles and catch mistakes, oversights, and software glitches.
Strong attention to details.
Always demonstrate a respectful and courteous attitude toward customers.
Able to drive customer/company vehicles when needed.
Respect company property.
Demonstrate ethical handling of customer/company money as it pertains to each specific situation.
Keep company information confidential from other employees due to the sensitive nature of such information accessible by the shop manager including but not limited to the following: payroll, sales, taxes, financial institution accounts, etc.
All candidates must complete a pre-hire assessment to be considered for this position. Please copy and paste the link below into your web browser to complete the assessment.
This job description is a general description including essential job functions.
It is not intended to be an employment contract, nor is it intended to describe all duties someone in this position may perform.
All employees of Road Warrior are expected to perform tasks as assigned by Road Warrior Management personnel, regardless of job title or routine job duties.
Job Type:
Full-time
Pay:
$65, $95,000.00 per year
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
Monday to Friday
On call
Application Question(s):
Will you be able to reliably commute to Indianapolis, IN and Muncie, IN for this position?
Education:
Bachelor's (Required)
License/Certification:
Driver's License (Required)
Work Location:
In person
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