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Marquand

    Director of Operations and Fulfillment - Indianapolis, United States - GNC

    GNC
    GNC Indianapolis, United States

    4 weeks ago

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    Description

    Director Operations and Fulfillment

    Job Summary

    At GNC each of us is dedicated to helping people live their best lives with innovative health

    and wellness solutions. As part of our team, you can set the standard for cutting-edge

    products based on nutritional science. The Director of Operations is responsible for

    providing effective leadership and communication to the 24/7 operation to ensure key

    performance objectives are met or exceeded, including safety, cost effectiveness,

    productivity, and customer service levels in a multi-channel distribution center. The

    Director manages activities along cross-functional lines to ensure the maximum benefits

    for GNC and continuously looks for new concepts and techniques to improve service while

    reducing costs.

    At GNC we value the hard work and inspiration that our people bring every day. That's why

    we offer a comprehensive and generous benefits plan to provide for your needs, covering

    your health and wellness while also helping you plan for your financial future. Live Well

    Responsibilities:

    · Perform as a key contributor in the development of a world class, team-oriented

    distribution operation providing optimum service at the lowest cost, along with supporting

    GNC's strategic business plan for continued growth and earnings.

    · Provide monthly feedback to all direct reports, along with timely, objective annual

    performance reviews, to include areas of improvement and training needs.

    · Effectively develop objectives for the distribution center operation. Establish feasible and

    attainable goals (KPIs). Using these objectives and goals, develop and manage the financial

    and operational plans for the distribution center. Take appropriate actions to ensure

    objectives, goals and financial/operational plans are met.

    · Develop and implement controls, procedures, and systems to drive the overall

    distribution center operations and, when appropriate, in conjunction with other functions

    · Ensure the accurate, timely, and damage-free delivery of all merchandise.

    · Maintain appropriate customer service levels within a multi-channel environment.

    · Maintain appropriate service levels for our inbound customers – purchasing, manufacturing, etc.

    · Ensure process and controls are in place to minimize inventory loss – shortages, damages

    – at the distribution center.

    · In conjunction with the Safety Department, maintain safety performance throughout the

    distribution center to ensure compliance with safety regulations.

    · Operate within all established corporate/departmental standards and guidelines: Human

    Resources Policies, Quality Control Standards, Inventory Control Procedures, SOX, etc.

    Ensure compliance with all local, state, and federal government regulatory agencies.

    Requirements:

    · Minimum of 10 years distribution/logistics management experience in a high-volume

    multi-channel distribution center or manufacturing operation. Experience in an automated

    waved based multi-channel distribution center is preferred.

    · Bachelor's degree in operations management, engineering, logistics or business

    management, required; Master's preferred.

    · Tier one WMS/WCS experience (Red Prairie, Manhattan, Microsoft Dynamics) preferred.

    · Excellent leadership and communications skills required, along with the ability to

    motivate and empower employees in a team environment.

    · Ability to lead the team to successfully achieve key performance objectives, including on-

    time deliveries, order accuracy, productivity, damage and safety.

    · Leadership ability to direct employees to accomplish complex tasks or coordinate their

    efforts to meet deadlines and achieve objectives.

    · Solid analytical skills in forecasting requirements, estimating costs, preparing budgets,

    and reviewing inventory records.

    · Ability to effectively manage and meet challenging budget commitments.

    · Ability to learn rapidly and adapt quickly within a dynamic environment.

    · Ability to develop strategic and tactical plans that will accomplish results within and

    outside the logistics environment.

    · Strong organizational, communication, and problem-solving skills.

    · Focus on change as a normal part of the business – innovate and create new and unique

    methods and procedures.

    · Ability to initiate continuous improvement programs, along with strong project

    management skills.

    · Proficiency with PC skills and standard software packages (Word, Excel, PowerPoint, etc.)

    Work Environment/Travel/Physical Demands

    · Office and warehouse environment with varying conditions

    · Travel on occasion, less than 10%

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