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Director of Operations - Minneapolis, United States - Merchology
Description
Job TypeFull-time
Description
Director of Operations
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-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.
Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our headquarters facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner
Merchology is in pursuit of a Director of Operations to lead multi-site operations The Director of Operations will provide leadership and support to ensure on time order execution and fulfillment while improving safety, quality, cost and delivery to meet shipped revenue and margin targets.
Reporting to the Vice President of Operations, the Director will be responsible for multi-site receiving, inventory management, decoration, and fulfillment activities, assuring proper staffing to plans and budgets and decoration cost improvement through continuous improvement initiatives.
PRIMARY RESPONSIBILITIES
A successful Director of Operations will:
Direct daily operational execution and coordination with other departments as necessary to ensure good communication and alignment on key objectives such as production load, inventory control, quality, labor management, decoration cost, and on-time order fulfillment.
Manage the order allocation process to properly balance load, cost, on-time delivery, and shipped revenue attainment across the Merchology sites.
Assure proper staffing for requirements and budget, effectively utilizing seasonal staffing to scale capacity and maintain labor cost flexibility in cooperation with site leaders and people operations.
Provide leadership through effective employee relations, including positive communications, coaching, training, and development for direct reports and those that they support.
Lead site operations teams to attain annual Initiative goals while improving against key operational metrics to support company growth and profitability.
Improve safety, quality, delivery, and cost by driving the implementation and sustainment of standard methodologies to deliver an exceptional customer experience.
Communicate regularly and openly with VP Operations and other functional leaders as necessary to balance priorities, answer inquiries, and resolve issues in a timely manner.
Oversee safety and compliance through company committee leadership, including RTK, and all other applicable regulatory compliance.Foster a culture of transparency and respect - exhibit Servant Leadership ideologies while coaching employees for success.
Requirements
REQUIRED QUALIFICATIONS
Bachelor's Degree from an accredited school
Strong leadership attributes with a minimum of 10 years proven senior Operations Leadership experience
Experience with the application of Continuous Improvement methodologies
Analytic, problem solving, and process creation skills
Respect and embody Merchology's core values
PREFERRED QUALIFICATIONS
Experience with cloud-based ERP/systems
Bilingual (Spanish)
Continuous Improvement certification
WHAT WE OFFER
In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:
Generous PTO
7 company-paid holidays
40 hours of paid volunteer time
401k with match
Medical, vision, and dental insurance options, FSA, and HSA
Company-paid life insurance
Company-sponsored social events
Premium brand partner discounts
Employee-led Committees in Social Events, Wellness, DE&I and Giveback
LOCATION
3000 Niagara Lane North, Plymouth, MN 55447
INDUSTRY
Business to Business eCommerce and Apparel
Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email
for assistance.
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