Client Care Coordinator - Chattanooga, United States - Home Instead Senior Care

Home Instead Senior Care Chattanooga, United States

3 weeks ago

Description

Home InsteadClient Care Coordinator Job , Inc

d/b/a Home InsteadObjective:

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/care professional introductions and quality assurance visits with existing clients.

They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan.

They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities:
Reflect the core values of , Inc. (d.b.a. an independently owned and operated Home Instead franchise).Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.

Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.

Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.

Conduct client/care professional introductions with every new client and with every new caregiver. Create and maintain client and responsible party records documenting all quality assurance meetings.

Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter.)Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.

Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and caregivers, and referral providers/care providers.

Work with clients and their families on the various issues that may arise to ensure they are getting resolutions to issues as well as receiving the services needed.

Demonstrate open and effective communication with the franchise owner, colleagues, care professionals, clients, and family members.

Responsible for researching and developing Referral Provider Network relationships and producing referrals; performs all phases of consultative sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary.

Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:
Participate as needed in all Care Professional meetings.
Maintain regular attendance to execute job responsibilities.
Conduct Family Education sessions as needed.
Participate in taking after hours On-Call duty including nights and weekends as needed.
Perform any and all other functions deemed necessary.

Education/Experience Requirements:
College degree preferred. One year's experience in sales preferred.
Marketing experience is a plus.
One year's experience in home care, health care or senior-related industry is preferred.
Must possess a valid driver's license.

Benefits:
Voluntary Health BenefitsPaid Time Off/Sick TimeSix Paid Holidays and One Floating HolidayDiscounts on Auto/Home Insurance through Liberty Mutual401(k) and 401(k) matching after one year of employment

Position InformationTitle:

Client Care CoordinatorID:

Wage:HourlyPlease note that this is the job board for the franchise office located at 7104 Bonny Oaks Drive, Chattanooga, TN Each Home Instead franchise is independently owned and operated.

To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at

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