Senior Fulfillment - United States - Remote

About Donorbox · Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014 ...

Job description

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $3B in donations.

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.

Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.

The Role

We're seeking a full-time Senior Fulfillment & Logistics Specialist in a newly created role. As we further expand from a software-first company into hardware and physical products, we're ready for someone to own this space fully—run the day-to-day, clean up processes, and help us scale what comes next.

This role is equal parts execution and improvement. You'll handle fulfillment and inventory management while also driving process improvements, vendor optimization, customer troubleshooting, and new hardware initiatives (along with solving any edge cases that inevitably pop up).

If you enjoy wearing multiple hats, optimizing processes, and being the go-to person for "anything hardware," this role is for you.

What You'll Do

Run the day-to-day:

• Own all logistics, fulfillment, and inventory operations
• Fulfill external and internal orders by placing orders with vendors and coordinating shipments
• Share tracking details once orders ship, and keep order data clean and updated
• Maintain inventory and fulfillment tracking, including weekly inventory updates and monthly reporting
• Monitor relevant communication channels, fielding all related questions and requests
• Interface with customers as needed to troubleshoot and resolve hardware-related issues

Work cross-functionally:

• Partner closely with Sales, Marketing, Customer Support, IT, Accounting, and Legal
• Communicate changes in inventory, policies, or processes to internal teams
• Help maintain and update hardware packages, pricing, and naming in our CRM
• Maintain internal and external documentation, including knowledge base articles and FAQs

Manage vendors, returns & numbers:

• Manage vendor relationships and restocking processes
• Own the warranty and returns process, including replacement orders
• Reconcile vendor invoices and resolve discrepancies with Accounting
• Troubleshoot fulfillment issues like shipping delays, unexpected fees, or syncing errors
• Track hardware spend by department in coordination with Accounting and IT
• Manage hardware branding processes

Build what's next:

• Improve and optimize policies, workflows, and vendor relationships as we scale
• Lead or support new initiatives, such as:
  • Improving hardware setup and packaging standards
  • Exploring and launching new hardware offerings
  • Implementing new purchase flows
  • Supporting new consumer goods product launches
  • Researching and onboarding new domestic and international vendors

What We're Looking For

• Experience in logistics, fulfillment, supply chain, or hardware operations
• Experience working with vendors, inventory systems, and shipping processes
• Comfortable owning both execution and process improvement
• Strong organizational skills, attention to detail, and comfort managing multiple workflows at once
• Clear communicator who collaborates well with cross-functional teams and can translate operational details for non-ops teams
• Self-starter mindset—you don't wait for perfect processes, you help build them
• Ability to set up hardware on your own and troubleshoot setup issues
• Nice-to-Have: Familiarity with CRM systems, ITSM tools, inventory management platforms, and Atlassian products (Confluence, Jira, Jira Service Management)
• Nice-to-Have: Background in a software-to-hardware or hybrid product environment
• Nice-to-Have: Experience supporting international shipments and customs coordination
• Nice-to-Have: Experience in a remote working environment

Why Join Us

• You'll be the first dedicated owner of hardware ops in a growing product line
• You'll have influence and autonomy in a high-impact role
• You'll work cross-functionally with teams across the company
• You'll help shape how we scale physical products inside a growing software company

Details

• Fully remote based in US
• Standard working hours aligned with either Eastern time (ET) or Central time (CT) preferred
• Salary: $85k-$100k, based on experience and location

Benefits & Perks

• Fully remote work from the comfort of your home
• Generous time off policy of 21 days (birthday included ), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)
• Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life
• 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Eligibility for employee equity plan (stock options)
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits

The Application Process

We have 7 stages:

1. Apply here and fill out our questions to tell us about you
2. Prescreen Call with the Talent Team
3. Interview with Hiring Manager
4. Business Ops Team Interview
5. Panel Interview
6. CEO Interview
7. Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you

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