Director of Event Technology - Washington, United States - Marriott International, Inc
Description
Job Number
Job Category Event Management
Location Washington Marriott Georgetown, nd Street NW, Washington, District of Columbia, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Responsible for audio-visual presentations in the property's meeting space, manages event technology sales and leads the event technology staff in the daily operation of the department.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the audiovisual operations or related professional area; technical training in audio/video/lighting equipment.
- 2year degree from an accredited university in Communication, Computer and Information Science, or related major; 2 years experience in the audiovisual operations or related professional area; technical training in audio/video/lighting equipment.
CORE WORK ACTIVITIES
Maintaining Audio-Visual Operations Goals
- Works with the management team to develop and implement the business plan and long term strategies for Event Technology.
- Plans and addresses alternate revenue streams and financial performance.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Establishes and monitors measurable goals for the department.
- Manages customer budgets to maximize revenue and meet customer needs.
- Champions all standards, policies, and procedures.
- Assists with implementation and execution of all event technology related corporate initiatives, and promotions.
- Determines formats, approaches, content, levels, and mediums to effectively meet objectives within budgetary constraints, utilizing research, knowledge, and training.
- Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
- Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
Ensuring Execution of Events
- Oversees the servicing of all events.
- Oversees the administrative processes associated with event technology operations.
- Leads discussions to review scheduled events and proactively avoid service challenges and failures.
- Reviews staffing levels to ensure that guest service and operational needs are met.
Maintaining and Progressing Equipment Inventory
- Maintains awareness of current trends in event technology and integrates into the operation in a timely manner.
- Initiates and maintains the proprietary audio visual department computer system.
- Ensures event technology heart of the house areas are cleaned and maintained.
- Ensures equipment is maintained, properly secured, and inventory levels are kept in accordance with corporate guidelines.
- Reviews effectiveness of event technology annually and makes appropriate adjustments.
Ensuring Exceptional Customer Service
- Maintains customer satisfaction to ensure retention and growth of business through referrals and repeat events.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Provides services that are above and beyond for customer satisfaction and retention.
Managing and Conducting Human Resource Activities
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes guidelines so employees understand expectations and parameters.
Additional Responsibilities
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Demonstrates knowledge of jobrelevant issues, products, systems, and processes.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate be
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