Service Technician - Durango, United States - National Carwash Solutions, Inc.

National Carwash Solutions, Inc. Durango, United States

2 weeks ago

Description

Job Description

National Carwash Solutions has grown over the past 50 years to become North America's largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing Come join us for an extraordinary career in a high growth, team-oriented company

The Gig...

The Service Technician operates on-site to perform preventative maintenance, repair equipment, and install replacement parts related to NCS vehicle wash equipment and accessories. The Service Technician will be proactive to engage with customers to identify maintenance needs or products that may enhance the customer's equipment performance. The technician will also train customers on basic equipment maintenance.

What You'll Do...

Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
Identify and diagnose performance concerns with equipment to replace, repair, or adjust parts and systems as necessary
Educate and present to customers on new or enhanced products and services
In accordance with preventative maintenance contracts, the technician inspects, lubricates, and checks wax and detergent levels as applicable
Provide customers with a summary of equipment performance and provide solutions for enhanced performance
Run equipment through 'cycles' to ensure the complete system is functioning properly
Advises customers of necessary service work and makes recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
Following unit installation, inspects equipment to ensure proper function
Provide information and training to customers regarding proper operation and general maintenance of equipment
Develop and maintain good rapport with customers, constantly striving to provide outstanding service and ensure customer satisfaction
May deliver parts, chemicals, or supplies to customers
Completes work orders, expense reports, and daily and weekly time logs
Maintain up-to-date knowledge of equipment changes or modifications through various resources such as maintenance manuals, service bulletins & how-to videos in our Learning Management Systems (LMS), or engineering documents
Maintains proper inventory of parts on service vehicle and in warehouse. Reports level of field inventory as required
Keeps Service Manager informed of all significant problems, progress or barriers to success
Comply with all applicable OSHA, EPA, local regulatory laws, and company safety policies
Management retains the discretion to add or change the duties of this position at any time

Physical Requirements:

Ability to lift items of light to heavy weight, up to 75 lbs.
Ability to intermittently and repeatedly bend, stoop, kneel, reach, twist, perform repetitive motions using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods
Must have adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents

What You Need...

High school diploma
Minimum of 3 years experience as a service technician in a related area
Clean driving record with no more than three (3) moving violations within the past 5 years, no more than two (2) preventable, at-fault accidents within the past 5 years
No impaired driving convictions within the past 5 years and no charges currently pending
Strong communication skills and the ability to engage with customers to articulate their current and long-term maintenance plan
Ability to use basic math and writing skills
Must have demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interests including using meters and ACDC power supply
Ability to comprehend and interpret equipment, operating, and maintenance manuals and instructions
Ability to successfully work independently or with a team
Forklift experience and/or ability to obtain forklift certification
Committed to customer satisfaction and ability to adapt/respond to different personalities
Ability to multi-task, prioritize, and manage time effectively
Intermediate computer skills, experience with Microsoft and GSuite programs
Must possess excellent communication and organizational skills
Must have adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents

This position is servicing the Southern Colorado area (Durango).

Grow your career supported by an energized and passionate team, professional development, training, flexibility, and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental, and vision coverage, matching 401(k), paid time off and more.

National Carwash Solutions is a proud equal-opportunity employer. We are a drug-free EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.

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