- Monitoring and coordinating quantity, quality, and responsiveness of information feedback from the dealer network.
- Coordinating timely feedback to better enable understanding of incidents which are being analyzed.
- Reviewing, filtering, and analyzing incoming reports and ensuring the quality of the submitted reports and escalating when needed.
- Draft Country Incident Reports (CIR) when/if applicable for North America relating to new incidents judged to have an impact.
- Warranty cost analysis to identify variations indicating new faults and prioritize the CIR produced as accurately as possible.
- Check all incidents with an impact are properly covered by a CIR when/if applicable for North America.
- Ensure service actions and/or communications are clear and concise and can be easily followed by dealer technicians using available service tools/diagnostics.
- Ensure the network use of technical information is utilized for accurate root cause and repair methods.
- Identify gaps in the operational skill, define specific training needs for the dealer network, and report to client.
- Identify and Issue alerts on 'sensitive' or emerging issues and ensure progress of their handling.
- Request Guided Diagnostics, GPOP (Global Parts Ordering Process)/Tech TIPs, SOL (STAR Online) Publications, and
- Service Actions that may need to be updated.
- Liaison with other teams responsible for issues (customer care, communications, legal departments, Field Technical Service, quality).
- Creating Service GIMs or the equivalent when emerging issues are detected.
- Handling GIM Service Checks or the equivalent to ensure service issues are addressed prior to GIM closures.
- Customer Care interaction and direction.
- Tracking and following service resolution to ensure timely in-field treatment.
- Additional tasks required to accurately support issue detections and resolutions.
- Familiar with quality management systems and requirement such as ISO 14001.
- Understanding of Configuration and Change Management.
- High School Diploma or equivalent.
- Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, .
- Ability to learn new digital tools and processes quickly.
- Understanding of dealer and OEM relationships and interactions.
- Critical thinking and problem-solving skills.
- Bilingual in Spanish and English.
- Understanding of dealer and OEM relationships and interactions.
- Critical thinking and problem-solving skills.
- Experience in automotive failure analysis.
- Familiarity with FCA processes and FCA/Dealer systems.
- Experience handling dealer issue detections.
- Courage – We are bold thinkers and doers, always ready to take on new challenges. We think of ourselves as entrepreneurs, matching creativity with vigilance.
- Excellence – We are united by a shared ambition: change the game, together. Continuous performance is both an objective and a mindset.
- Collaboration –Teamwork and emotional intelligence are what makes us stand out in a crowd. We stand shoulder to shoulder, with our clients and our peers, through good times and setbacks.
- Respect – We are a hive of different profiles, and we place a high value on openness and transparency. We show respect, always.
- Accountability – We are reliable. We celebrate our successes, we take responsibility and learn from our failures. This is why we protect our "right to fail" as an opportunity to bounce back and progress.
- A professional and dynamic work setting
- Cutting edge industrial projects that will advance your career
- Health, Vision and Dental
- 401K match
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Automotive Country Bilingual Technical Coordinator - Troy, United States - Expleo
Description
Responsibilities
:Qualifications:
Expleo Values
We are guided by shared values in all things we do: Courage, Excellence, Collaboration, Respect and Accountability.
Expleo is a trusted partner for end-to-end, integrated engineering, production support, MRO, and quality services, with a presence in over 30 countries. To find out more, visit
BenefitsWe offer:
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