Entry Level Customer Service Representative - New Brunswick, United States - Made Acquisitions Inc

Mark Lane

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Mark Lane

beBee recruiter


Description

Benefits:


  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Opportunity for advancement
  • Training & development

_ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE_

Benefits

  • Competitive Compensation
  • Team Environment
  • Career Growth Opportunities

Key Summary

Responsibilities

  • Identify the reason for the customer's call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain uptodate skills and knowledge

Qualifications

  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

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