Senior Support Engineer - Alpharetta - EVERNEX USA INC.

    EVERNEX USA INC.
    EVERNEX USA INC. Alpharetta

    14 hours ago

    $85,000 - $135,000 (USD) per year *
    Description

    Senior Support Engineer (X86 Server Focus)

    Location: Alpharetta, GA — On-site, 5 days/week

    The Senior Support Engineer provides advanced Level 2–3 technical support for Evernex's hardware maintenance services with a primary focus on X86 server platforms across multiple OEM environments. This role supports complex technical issues, contributes to service improvement initiatives, and ensures high levels of operational performance and customer satisfaction.

    The position requires strong technical expertise, an analytical mindset, and a commitment to delivering consistent, high‐quality support. The ideal candidate is open‐minded, adaptable, and willing to participate in training to expand their skills across additional products and technologies beyond their current knowledge base.

    Key Responsibilities

    X86 Server Support & Service Execution

    • Deliver L2–L3 technical support for X86 server platforms across OEMs such as HPE, Dell/EMC, IBM/Lenovo, Supermicro and others.
    • Maintain and expand Evernex's supported X86 server product list.
    • Support the transition of outsourced service activity to internal Evernex capabilities where appropriate.
    • Assist in evaluating and onboarding backend support partners and field delivery partners.
    • Take part in the engineering standby/on‐call rotation in the future.

    Advanced Technical Support

    • Handle escalated technical issues involving X86 server hardware from diagnosis through resolution.
    • Serve as a highly skilled resource for troubleshooting and root‐cause analysis.
    • Provide knowledge sharing and situational guidance to other technical team members when appropriate.
    • Support sales engineering requests when assigned.
    • Maintain lab environment for diagnostics, testing, training, and validation activities.
    • Develop and maintain Standard Operating Procedures (SOPs) relevant to hardware service delivery.

    Client Satisfaction & Service Excellence

    • Support SLA achievement and response-time targets.
    • Deliver reliable, consistent service to strengthen customer retention.
    • Communicate clearly and professionally with clients, partners, and internal teams.

    Qualifications

    • Two-year degree or 3+ years of relevant hardware, field service, or enterprise technical support experience with multi‐OEM exposure. Preferred Bachelor's degree or 5+ years of progressive enterprise hardware support experience
    • 3+ years supporting X86 server hardware in field service, enterprise operations, or OEM/TPM environments.
    • Experience supporting multiple OEM platforms (HPE, IBM/Lenovo, Dell/EMC, etc.).
    • OEM or TPM field support experience and/or remote technical support experience for X86 server or storage environments.
    • Ability and willingness to learn additional products outside current skillset, including participation in structured training programs.
    • Strong diagnostic and root‐cause analysis skills for X86 server hardware.
    • Clear, effective communication skills—written and verbal.
    • Ability to interpret OEM error codes, utilize knowledge bases, and apply effective troubleshooting methodologies.
    • Strong organizational and analytical skills with the ability to prioritize multiple tasks.
    • Ability to lift up to 50 lbs. and work within client data center environments when needed.
    • Demonstrated openness to learning, development, and expanding technical expertise.

    Working Conditions

    • Standard schedule: Monday–Friday, 8am–5pm, with occasional extended hours, unimpeded travel, or weekend work.
    • Work performed in office and climate‐controlled client environments.
    * This salary range is an estimation made by beBee
  • Work in company

    IT Support Engineer

    Only for registered members

    The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, · hardware, software and networks.Their responsibilities include but are not limited to troubleshooting, · issue tracking escalation documentation customer support and ...

    Alpharetta

    1 month ago

  • Work in company

    IT Support Engineer

    Only for registered members

    We are seeking an experienced IT Support Engineer with 3 to 5 years of hands-on experience in supporting desktops, laptops, iPhones, Microsoft Intune and printers.The ideal candidate will be responsible for providing end-user support and ensuring stable and secure IT operations a ...

    Alpharetta

    1 month ago

  • Work in company

    Senior Support Engineer

    Only for registered members

    Senior Support Engineer (X86 Server Focus) · Location: Alpharetta, GA — On-site, 5 days/week · The Senior Support Engineer provides advanced Level 2–3 technical support for Evernex's hardware maintenance services with a primary focus on X86 server platforms across multiple OEM en ...

    Alpharetta $90,000 - $100,000 (USD)

    2 days ago

  • Work in company

    Production Support Engineer

    Only for registered members

    Lead production support engineer performing technical triage and restoring services within defined SLAs. · Provide hands on engineering leadership guiding support engineers in troubleshooting automation and adherence to runbooks and architecture standards. · Improve platform reli ...

    Alpharetta

    1 month ago

  • Work in company

    Unix Support Engineer

    Only for registered members

    Unix L3 Specialist supporting the firm's critical UNIX infrastructure in a Follow-the-Sun SRE model. · Provide L3 SRE and on-call support for critical UNIX infrastructure · Perform proactive health checks, risk & compliance activities · ...

    Alpharetta

    1 month ago

  • Work in company

    Software Support Engineer

    Only for registered members

    The ideal candidate understands the technical architecture of enterprise scale systems and has the curiosity to troubleshoot the unique behaviors of AI-integrated workflows. · Tier 2/3 Technical Support: Diagnose and resolve complex technical issues related to our enterprise soft ...

    Alpharetta, GA

    1 month ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    Technical Support Engineer · The Technical Support Engineer will be responsible for troubleshooting and developing technical solutions related to Lancope's product solutions for our customers, partners, and field engineers.  This role will provide deployment, post-sales, and ongo ...

    Alpharetta, Georgia, United States $52,000 - $90,000 (USD) per year

    1 week ago

  • Work in company

    Remote Support Engineer

    Only for registered members

    Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partne ...

    Alpharetta

    1 week ago

  • Work in company

    Production Support Engineer

    Only for registered members

    Lead production support performing deep technical triage driving root cause analysis and restoring services within defined SLAs. · Provide hands on engineering leadership guiding support engineers in troubleshooting automation and adherence to runbooks and architecture standards. ...

    Alpharetta, GA

    1 month ago

  • Work in company

    Application Support Engineer

    Only for registered members

    This role will support a mix of internal and external clients working with clients product managers architects software engineers to plan design develop test and implement impactful solutions that support companies with one to millions of employees. · ...

    Alpharetta Full time

    1 month ago

  • Work in company

    Cloud Support Engineer

    Only for registered members

    We are hiring Cloud Support Engineer for one of our clients. · Experience operating and developing infrastructure and services in public cloud environments (AWS, GCP, etc.) · Able to research architect and drive complex technical solutions · ...

    Alpharetta

    1 month ago

  • Work in company

    Platform Support Engineer

    Only for registered members

    Infosys is looking for Platform Support Engineers who can work in a global production and Infrastructure support environment for a global bank client, focusing on platform, system and application stability and reliability in terms of user experience and customer care. The respons ...

    Alpharetta $70,000 - $135,000 (USD) per year

    23 hours ago

  • Work in company

    Regional Support Engineer

    Only for registered members

    The Regional Support Engineer (RSE) is essential in sustaining long-term customer success with Beckhoff technologies. · RSEs are practical engineers who address urgent technical issues through phone, email and onsite support. They work closely with Sales and Application Engineeri ...

    Alpharetta $90,000 - $130,000 (USD) OTHER

    2 weeks ago

  • Work in company

    Remote Support Engineer

    Only for registered members

    A client of Insight Global is looking for a Remote Support Engineer to support their hardware team.This individual will need to have strong hands-on remote technical troubleshooting support experience with hardware equipment. · ...

    Alpharetta

    1 month ago

  • Work in company

    Senior Support Engineer

    EVERNEX USA INC.

    Senior Support Engineer · Provides advanced Level 2–3 technical support for Evernex's hardware maintenance services with a primary focus on X86 server platforms across multiple OEM environments. · X86 Server Support & Service Execution: · Deliver L2–L3 technical support for X86 s ...

    Alpharetta $85,000 - $135,000 (USD) per year

    1 day ago

  • Work in company

    Software Support Engineer

    Only for registered members

    The Software Support Engineer aids and provides solutions in support of enterprise application adoption incident resolution and problem resolution. · Tier 2/3 Technical Support: Diagnose and resolve complex technical issues related to our enterprise software suite. · Incident Man ...

    Alpharetta, GA

    2 weeks ago

  • Work in company

    Unix Support Engineer

    Only for registered members

    Unix L3 Specialist supporting the firm's critical UNIX infrastructure in a Follow-the-Sun SRE model. Occasional weekend support required. · Provide L3 SRE and on-call support for critical UNIX infrastructure. · Perform proactive health checks, risk & compliance activities. · Coll ...

    Alpharetta, GA

    1 month ago

  • Work in company

    Hardware Support Engineer

    Only for registered members

    · The role of the Hardware Support Engineer is to provide hardware technical support to new and existing customers once the sales process is complete.  Work is primarily tactical or operational in nature but may involve strategic issues.  The successful candidate will be resp ...

    Alpharetta, GA

    1 week ago

  • Work in company

    Platform Support Engineer

    Only for registered members

    Infosys is looking for · Platform Support Engineers · who can work in a global production and Infrastructure support environment for a global bank client, focusing on platform, system and application stability and reliability in terms of user experience and customer care. The res ...

    Alpharetta, GA $70,000 - $135,000 (USD) per year

    12 hours ago

  • Work in company Remote job

    Remote Support Engineer

    Only for registered members

    Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partne ...

    Alpharetta, GA

    5 days ago

  • Work in company

    Senior Support Engineer

    Only for registered members

    Senior Support Engineer (X86 Server Focus) · Location: · Alpharetta, GA — · On-site, 5 days/week · The Senior Support Engineer provides advanced Level 2–3 technical support for Evernex's hardware maintenance services with a primary focus on X86 server platforms across multiple OE ...

    Alpharetta, GA $85,000 - $135,000 (USD) per year

    2 days ago

Jobs
>
Senior support engineer