Senior Support Engineer - Alpharetta - EVERNEX USA INC.

    EVERNEX USA INC.
    EVERNEX USA INC. Alpharetta

    1 day ago

    $85,000 - $135,000 (USD) per year *
    Description

    Senior Support Engineer

    Provides advanced Level 2–3 technical support for Evernex's hardware maintenance services with a primary focus on X86 server platforms across multiple OEM environments.

    • X86 Server Support & Service Execution:
    1. Deliver L2–L3 technical support for X86 server platforms across OEMs such as HPE, Dell/EMC, IBM/Lenovo, Supermicro and others.
    2. Maintain and expand Evernex's supported X86 server product list.
    3. Support the transition of outsourced service activity to internal Evernex capabilities where appropriate.
      Advanced Technical Support:
      (Problematical tag removed)Maintain lab environment for diagnostics, testing, training, validation activities.<b>Develop &maintain Standard Operating Procedures (SOPs)</span> relevant to hardware service delivery</b>.
      Deliver reliable, consistent, sustainable service to strengthen customer retention."
      “'Communicate clearly, professionally' with clients,' partners,''',…
    * This salary range is an estimation made by beBee
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Senior support engineer