Financial Counselor - Newton, United States - Newton-Wellesley Hospital(NWH)

Newton-Wellesley Hospital(NWH)

Verified Company

Newton, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Financial Counselor

Under the direction of the Patient Access Manager, Financial Counselors are responsible for securing payment solutions for uninsured and underinsured patients to enable them to meet their financial obligations.

Ensures the integrity of all data collected prior to or at time of service to ensure accurate benefits information and personally collects and facilitates the accurate and timely payment for services provided by leveraging available insurance solutions.

Delivers superior internal and external customer service.

Interview patients in person and on the telephone in a professional manner that results in positive patient relations and prompt reimbursement for the hospital. Provide guidance, direction and assistance to patients.
Interviews patients to determine eligibility for government assistance programs.
Provides updates and acts as a resource to hospital personnel including Patient Access, Case Management, and Social Services on financial matters as needed.
Fields patient billing inquiries and refers to appropriate PFS staff for resolution.
Monitors, manages and actively follows up on active large selfpay and long length of stay accounts ensure solutions / solution modifications in place for patients and optimize ultimate payment for the hospital.
Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects selfpay preservices such as Cosmetic.
Provides estimate of charges to customers such as patients and/or offices.
Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Under supervision of mentor collects copayments, deductibles, coinsurance, and other patient balances where applicable.
Under supervision of mentor accepts payment, releases change, and provides receipt with 100% accuracy as indicated by daily balancing.
Under supervision of mentor secures cash drawer according to departmental procedures with random quarterly balance checks 100% of the time.
Under supervision of mentor completes cashier functions for facility, patient inquiries and patient balances. Prepares daily cash receipts and process all petty cast requests.

Education

Associate degree preferred. High School Diploma or equivalent required.

Experience

23 years in hospital registration/billing office/clinic with a current working knowledge of registration, insurance, and billing requirements.
Epic experience preferred.

Primary Location MA-Newton-NWH Main Campus

Work Locations NWH Main Campus 2014 Washington Street Newton 02462

Job Finance/Accounting

Organization Newton-Wellesley Hospital(NWH)

Schedule Full-time

Standard Hours 40

Shift Day Job

Posted Shift Description Monday-Friday and One Saturday of month.

8:00am-4:30pm

Employee Status Regular

Recruiting Department NWH Patient Access

Job Posting May 17, 2024