VP, Member Contact Center - Downey
2 weeks ago

Job summary
The Vice President Member Contact Center will bring extensive experience leading a high volume contact center or comparable service organization with accountability for service delivery sales performance and operational results.This role requires the ability to effectively manage day-to-day operations while also providing strategic leadership to advance the contact centers capabilities scalability and member experience.
Strong analytical communication and organizational skills are required including the ability to review and interpret contact center metrics phone omnichannel performance reports quality assurance analytics trend data guide decisions improve results.
Job description
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