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    Business Process Consultant Senior - Austin, United States - Austin Energy

    Austin Energy
    Austin Energy Austin, United States

    3 weeks ago

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    Description


    Business Process Consultant Senior Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

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    Position Information

    Position Information

    Posting Title

    Business Process Consultant Senior

    Job Requisition Number

    COA091593

    Position Number

    110956

    Job Type

    Full-Time

    Division Name

    FSD-BP-Budget & Performance

    Minimum Qualifications


    Education and/or Equivalent Experience:


    Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job.

    Graduate level education may substitute for experience up to two (2) years.

    Licenses or Certifications:
    None.

    Notes to Applicants

    THE

    DEPARTMENT

    MAY

    CLOSE

    THIS

    JOB

    POSTING

    AT

    ANY

    TIME

    AFTER
    7

    DAYS .


    Department Mission:


    The Financial Services Department serves as a trusted steward of public resources with integrity and accountability to ensure a fiscally sound city.


    Position Overview:


    The Budget and Performance Continuous Improvement (CI) team facilitates collaborative problem-solving initiatives, empowering staff to implement impactful changes that enhance City services and foster a culture of continuous improvement.

    Pulling from a variety of improvement methodologies, the team consults on multi-department and large-scale single department projects aimed at achieving defined and measurable improvement goals.

    The

    Business Process Consultant Sr.


    plays a pivotal role in leading improvement initiatives by designing and facilitating workshops, analyzing data, managing projects, and supporting change management and implementation.

    The ideal candidate will be able to work independently on improvement projects with departments citywide and facilitate diverse project teams to understand challenges and collaborate in developing, evaluating, and implementing solutions.

    The Senior will direct the work of other CI team members and serve as a resource for staff.

    Additionally, they will lead the design of training programs that equip employees with the skills and knowledge necessary to spearhead continuous improvement initiatives.

    Ninety (90) day provision for additional vacancy:


    When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool.

    Application Instructions and

    Top Candidate Requirements:
    A detailed and complete Employment Application is required.
    Employment history dates must include month and year. Please include contact information from previous employers.
    Top Candidates may be subject to a skills assessment.
    The candidate selected for this position may be required to provide proof of education.
    This position will require a pre-employment Criminal Background Check.
    Pay Range

    $37.14 – $47.35

    Hours

    Monday – Friday: 8:00 a.m. to 5:00 p.m.

    Telework opportunities may be available after an initial training period.

    Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs.


    Note :


    Effective January 1, 2024, non-executive staff eligible to telework must be in the office for at least 50% of their schedule within a two (2) week period.

    Job Close Date

    05/13/2024

    Type of Posting

    External

    Department

    Financial Services

    Regular/Temporary

    Regular

    Grant Funded or Pooled Position

    Not Applicable

    Category

    Professional

    Location

    City Hall, 301 W. 2nd Street, Austin, Texas 78701

    Preferred Qualifications


    Preferred Experience:
    Highly effective facilitator, collaborator, and communicator who can rapidly build trust with a variety of stakeholders
    Experience leading projects using process improvement and project management techniques
    Experience developing and providing training and coaching on continuous improvement methodologies
    Ability to work independently, prioritize and manage multiple projects simultaneously
    Duties, Functions and Responsibilities

    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

    Leads multiple, cross-functional, large projects, initiatives and teams.
    Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.
    Advises Executive Management team in defining and identifying key measures and performance targets.
    Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
    Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.
    Identifies, collects, and researches to complete data analysis.
    Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.
    Accountable for achievement of goals of the division.
    Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.
    Develops solutions to critical business issues and presents alternatives to executive management.
    Communicates project status to sponsors, stakeholders, and the rest of the department.
    Responsible for creating/revising models and methodologies which support consulting services.
    Develops project work plans and performs project management.
    Responsibilities - Supervision and/or

    Leadership Exercised:
    Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
    Knowledge, Skills and Abilities


    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
    Knowledge of performance measures.
    Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
    Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
    Knowledge of leadership methodologies and supervisory responsibilities.
    Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
    Skill in providing internal consulting services.
    Skill in project management methods.
    Skill in handling conflict resolution to changes of current processes.
    Skill in negotiation of projects and program initiatives.
    Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.
    Ability to look at situations systematically.
    Ability to work independently and with teams.
    Ability to understand, interpret and apply detailed and complex information.
    Ability to manage implementation of recommendations.
    Ability to lead and manage a multi-discipline workforce.
    Criminal Background Investigation

    This position has been approved for a Criminal Background Investigation.

    EEO/ADA

    The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call or Texas Relay by dialing


    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.

    In addition, the City will not discriminate in employment decisions on the basis of an individual's


    AIDS,


    AIDS
    Related Complex, or


    HIV
    status; nor will the City discriminate against individuals who are perceived to be at risk of


    HIV
    infection, or who associate with individuals who are believed to be at risk.

    Information For City Employees:
    If you are an employee within


    the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

    Supplemental Questions

    Required fields are indicated with an asterisk (*).

    • This position requires graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet this minimum requirement?
    Yes
    No


    • This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
    I acknowledge and understand this position requires a Criminal Background Investigation.


    • Please describe your experience being a highly effective facilitator, collaborator, and communicator who can rapidly build trust with a variety of stakeholder groups. (Open Ended Question)
    • Describe your experience leading projects using process improvement and project management techniques (Open Ended Question)
    • Please describe your experience developing and providing training and coaching on continuous improvement methodologies. (Open Ended Question)
    • Describe your ability to work independently, prioritize and manage multiple projects simultaneously, and meet deadlines. (Open Ended Question)
    Optional & Required Documents

    Required Documents

    Cover Letter
    Resume
    Optional Documents
    Contact City of Austin Employment Services

    Office:
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