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Product Technical Support - Sarasota, United States - BMC Family Medicine
3 weeks ago
Description
Job Responsibilities:
(If you are have Medical Engineering education background will be great )
1) Complete the pre-sale and in-sale training and Q&A of the product
2) Complete the technical support of product after-sales;
3) Regularly do product drills for customers or agents;
4) Product promotion in overseas markets;
5) Assist R&D engineers to do basic testing work;
6) Comply with the company's management regulations and operation manuals.
Job description
1. Responsible for the testing and verification of products in the United States, Europe and other regions;
2. Responsible for the collation and summary of technical support and related data for after-sales maintenance;
3. Responsible for the support of product clinical verification;
4. Collect feedback information on the use of products;
5. Assist the sales team with other issues.
Job Requirements:
1. Bachelor degree or above, major in science and engineering;
2. More than two years of technical support and after-sales service experience in the medical industry, familiar with ventilator oxygen machine products is preferred;
3. Normal oral English communication, good reading and writing skills, with study and life experience in the United States and Europe is preferred;
4. Able to work abroad for a long time;
5. Have good technical document writing ability, strong ability to work under pressure, and have strong communication awareness and ability.
产品技术支持岗位职责:
1)完成产品售前和售中的培训及问题答疑
2)完成产品售后的技术支持工作;
3)定期给客户或代理商做产品演练;
4)海外市场的产品推广工作;
5)协助研发工程师做基础测试工作;
6)遵守公司管理规定和作业手册。
工作内容
1.负责产品在美欧等地区的测试和验证工作;
2.负责售后维修的技术支持及相关数据的整理汇总;
3.负责产品临床验证等工作的支持;
4.收集产品的使用反馈信息;
5.协助销售团队处理其他问题。
岗位要求:
1.本科以上学历,理工科专业背景;
2.两年以上医疗行业技术支持、售后服务工作经验,熟悉呼吸机制氧机产品优先;
3.英语口语正常交流,读写能力佳,具有美欧留学、生活经验者优先;
4.能够长期在国外工作;
5.具备良好的技术文档编写能力,抗压能力强,具有较强的沟通意识和能力。