Product Technical Support - Sarasota, United States - BMC Family Medicine

BMC Family Medicine Sarasota, United States

3 weeks ago

Upper Management / Consulting

Description

Job Responsibilities:US Citizen

(If you are have Medical Engineering education background will be great )

1) Complete the pre-sale and in-sale training and Q&A of the product

2) Complete the technical support of product after-sales;

3) Regularly do product drills for customers or agents;

4) Product promotion in overseas markets;

5) Assist R&D engineers to do basic testing work;

6) Comply with the company's management regulations and operation manuals.

Job description

1. Responsible for the testing and verification of products in the United States, Europe and other regions;

2. Responsible for the collation and summary of technical support and related data for after-sales maintenance;

3. Responsible for the support of product clinical verification;

4. Collect feedback information on the use of products;

5. Assist the sales team with other issues.

Job Requirements:

1. Bachelor degree or above, major in science and engineering;

2. More than two years of technical support and after-sales service experience in the medical industry, familiar with ventilator oxygen machine products is preferred;

3. Normal oral English communication, good reading and writing skills, with study and life experience in the United States and Europe is preferred;

4. Able to work abroad for a long time;

5. Have good technical document writing ability, strong ability to work under pressure, and have strong communication awareness and ability.

产品技术支持岗位职责:美国绿卡

1)完成产品售前和售中的培训及问题答疑

2)完成产品售后的技术支持工作;

3)定期给客户或代理商做产品演练;

4)海外市场的产品推广工作;

5)协助研发工程师做基础测试工作;

6)遵守公司管理规定和作业手册。

工作内容

1.负责产品在美欧等地区的测试和验证工作;

2.负责售后维修的技术支持及相关数据的整理汇总;

3.负责产品临床验证等工作的支持;

4.收集产品的使用反馈信息;

5.协助销售团队处理其他问题。

岗位要求:

1.本科以上学历,理工科专业背景;

2.两年以上医疗行业技术支持、售后服务工作经验,熟悉呼吸机制氧机产品优先;

3.英语口语正常交流,读写能力佳,具有美欧留学、生活经验者优先;

4.能够长期在国外工作;

5.具备良好的技术文档编写能力,抗压能力强,具有较强的沟通意识和能力。

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