Data Systems Associate - Springfield, United States - Springfield Area Transit Company/PVTA

Description

Job Title:
Data SystemsAssociate


Department:
Administration


Reports To:
Director of Finance


Work Hours:
Monday-Friday, 8:00 a.m. - 4:00 p.m.


Union Status:
Non-Bargaining Unit


F

SLA Status:
Full-time, Non-Exempt level


Position Summary:
This position serves a critical role in analyzing and creating effective and efficient bus service and related information.

It also serves as a primary resource for users of information technologies supporting SATCo and VATCo fixed-route operations; assists with keeping all data in a current and useful configuration and trains users to access and use a variety of data efficiently; provides ongoing user training including identifying training needs, assists with creating documents and manuals for all operations data systems and providing related training.

This position improves utilization, effectiveness, efficiency, reporting, and management of systems and processes related a variety of systems, including but not limited to Avail, Hastus, Genfare, Siemens mobile fare payment, and Trapeze EAM.

Essential Duties and Responsibilities:
Include the following. Other duties may be assigned.

• Assists with scheduling of bus service_ including cutting runs, implementing all necessary service changes as authorized by PVTA, conducts ongoing analyses of schedule and ridership data for possible improvement in rider information, cost and/or service improvements; makes recommendations for change where appropriate and understands how to revise schedules when necessary to increase overall efficiency or to enhance rider or operator satisfaction. This position conducts ongoing efforts to model bus service in a manner that is most helpful to rider and operator information.

Maintains and improves on board announcements for routes and major stops.

Assists Operations with tasks related to the operators' work bids as needed.

• Assists with tracking employee information in Hastus. _Trains staff on how to track accidents, FMLA, and attendance; including how to access and customize related reports based on their needs.
• Assists with data reporting and projections._ Runs and validates reports as needed which are essential to the operations, including but not limited to farebox and APC ridership, Miles and Hours projections for budgeting and cost analysis, rolling stock inventory, and parts inventory.
• Assists with upgrading of operations information technologies._ Conducts testing and analysis of new features, processes, or other enhancements to existing or new software solutions. Trains users and provides ongoing support to users as they become familiar with the technologies; provides retraining and creates and maintains user documentation as needed.
• Conducts Data Management and

Standard Reporting:

_Develops an understanding of all operations data gathered by fare boxes, AVL systems (Avail), Hastus, Trapeze EAM, and other technologies, including how data is stored and maintained; produces customized reports or exports such as miles and hours, ridership, PVTA Bus Stops and shelters as needed; and trains all users to access reporting tools and to use and input the data correctly.

• Performs general statistical analysis and reporting_: Performs high level analysis of quantitative and qualitative data as needed; provides analytical reports, including but not limited to efficiency reports, performance measures, and service analysis reports; conducts frequent and sometimes extensive statistical analysis of department operations using a variety of data sources; coordinates data needs among internal/external constituents to ensure performance measures are identified, communicated, and achieved; creates professional narrative and statistical reports, correspondence, and supporting documentation; and presents findings to appropriate constituents.

Performs other duties as assigned.


Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience:

Position requires a bachelor's degree from an accredited college in a directly related field, or equivalent directly related undergraduate degree and experience; experience working in a similar position preferred.

Progressively responsible experience in transit operations with a focus on fixed-route; ability to carry out all responsibilities with a high level of professionalism; must be able to effectively communicate with internal and external customers; ability to work productively with minimum direct supervision; must perform work with a high degree of accuracy; ability to pay strict attention to detail, and meet tight deadlines; the ability to prioritize workload; ability to coordinate; excellent command of t