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- Copy Services includes accurately producing copy, print and scan projects per written instructions.
- Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.
- Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
- Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
- Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
- Records Scanning includes prepping and scanning and quality control of a large ongoing records project.
- Special Projects & Requests as needed
- High School Diploma or GED
- Minimum of 1 year work experience in a customer services field
- Ability to multitask with attention to detail
- Ability to resolve issues with professionalism and tact
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time.
- Must have top notch customer service skills.
- Must have great communication skills.
- Preferred Shift: Currently M-F 10-7pm. May change to 9-6 or 9:30-6:30 in near future.
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Service Specialist - Newport News, United States - Epiq
Description
It's fun to work at a company where people truly believe in what they are doing
Job Description:
We are looking for a person who has a passion for Customer Service. If you are a team player, enjoy going above and beyond to take care of a client, and have a Can-do attitude, we would love to talk to you. As a Service Specialist, you are part of a team that provides various administrative support to our clients which may include copy, print, mail, hospitality, facilities and receptionist services at a busy law firm. Special emphasis on the Production aspect.This is a full-time permanent position with a client we have worked with for 17 years.
Essential Job Responsibilities
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
