- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
- The list goes on
-
Field Services Support Technician
1 day ago
Crane Worldwide Logistics Florence, United StatesGENERAL DESCRIPTIONResponsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools. Responsible for escalating networking and endpoint operations issues to the appropriate team. Under the direc ...
-
Field Services Support Technician
19 hours ago
Crane Worldwide Logistics Florence, United StatesGENERAL DESCRIPTION · Responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools. Responsible for escalating networking and endpoint operations issues to the appropriate team. Under the d ...
-
Meeting Services Support
4 weeks ago
JLL Cincinnati, United StatesJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our indu ...
-
Customer Service Support
2 weeks ago
Beneficial Talent Source Milford, United StatesJob Description · Job DescriptionAn exciting Customer Service Support role is available with one of our clients in the Milford, OH area If you are someone that you know may be interested/ a good fit, please review the job description below and apply today · Qualifications: · As ...
-
Success Coach, Student Support Services
2 weeks ago
University of Cincinnati Cincinnati, United StatesJob Overview · The Academic Success Coach will be responsible for supporting a cohort of approximately 100 students who have been identified as a first-generation college student, eligible to receive the Pell grant, and is underrepresented in higher education. The Academic Succe ...
-
HVAC Service Support Tech
2 weeks ago
Fast Lane Recruitment Group Cincinnati, United StatesJob Description · Job DescriptionSalary: $22-$24 Hourly DOE · TITLE: HVAC Service Support Technician · LOCATION: West Chester, OH · SHIFT: Travel up to 25% · PRIMARY DUTIES: · Collaborate with the Service Manager and Field Service Technicians to streamline daily tasks. · Take own ...
-
Pacaso Cincinnati, United StatesAbout Pacaso: · Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefit ...
-
Meeting Services Support
4 weeks ago
Jones Lange Lasalle, Inc. Cincinnati, United StatesExecute room and equipment inspections. Complete meeting room and special event venue set-up per meeting owners requirements. Maintain AV asset inventory. What is your day to day? Complete daily/weekly meeting room inspections. Document inspection Night Shift, Support, Meeting, N ...
-
Electrical Engineer
1 week ago
Phoenix Technologies Delhi Hills, United States"Die NanoFocus AG, based in Delhi Hills, is a global technology leader in the field of optical 3D surface metrology and analysis of micro- and nanostructures. Our patented expertise is utilized by renowned companies in the medical, energy, automotive, and electronics industries, ...
-
Social Services Support
1 week ago
Trilogy Health Services Cincinnati, United StatesJOIN TEAM TRILOGY: · Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more Make a living while you make a difference at Trilogy Health Services a senior living provider with the continuous goal of being the Best Health ...
-
Technology Business Development Executive
5 days ago
Vaco Hebron, United StatesJob Responsibilities: · Drive new customer acquisition to meet or exceed annual sales targets defined by management. · Develop new business by utilizing marketing and sales techniques, such as cold calling, email campaigns, social selling, conducting in person meetings, and part ...
-
Gensuite Cincinnati, United States FreelanceSenior Manager, Contractor Prequalification Support Services · Full Time · Cincinnati, OH · Innovate with Benchmark Gensuite as a Senior Manager, Contractor Prequalification Support Services · Everyone wants to make the world a better place. We work to make it happen. By joining ...
-
LifeCenter Organ Donor Network Cincinnati, United StatesJob Description · Job DescriptionDescription:LifeCenter Organ Donor Network is recruiting for a Full Time Donation Support Services Coordinator I in our Donation Support Services area (NIGHT SHIFT). · This position is one of a medical call center atmosphere. The candidate will ta ...
-
LifeCenter Cincinnati, United StatesJob Type · Full-time · Description · LifeCenter Organ Donor Network is recruiting for a Full Time Donation Support Services Coordinator I in our Donation Support Services area (NIGHT SHIFT). · This position is one of a medical call center atmosphere. The candidate will take in ...
-
Talbert House Cincinnati, United StatesJob Details · Job Location · GLENWAY AVENUE - CINCINNATI, OH · Position Type · Full Time · Education Level · 4 Year Degree · Salary Range · $60, $70,000.00 Salary · Job Shift · Any · Job Category · Management · Description · Position Summary: · Provides direction an ...
-
CNC Programmer
5 days ago
Wagstaff Inc Francisville, United States· Wagstaff · Description:Wagstaff, Inc. is a family-owned, American engineering/manufacturing leader in the global aluminum industry. Innovation, service, integrity, and quality are the foundational cornerstones underpinning 77 years of successful industry leaders. Wagstaff prid ...
-
CNC Programmer
5 days ago
Wagstaff Inc Francisville, United States· Wagstaff · Description:Wagstaff, Inc. is a family-owned, American engineering/manufacturing leader in the global aluminum industry. Innovation, service, integrity, and quality are the foundational cornerstones underpinning 77 years of successful industry leaders. Wagstaff prid ...
-
Support worker, assistant in social services
1 week ago
SilverLinx Miami Heights, OH, United States Freelance**Job Number: 080/2023** **Application Deadline: 04/30/2023** · **The AWO Subdistrict Ennepe-Ruhr (AWO EN) is a non-profit service company with approximately 1,300 employees and offers a variety of services in the health and social sector.**: · - Caregiver, Social Services Assist ...
-
Hospital Support Services
2 weeks ago
MDM Search Kentucky, United StatesThis is an exceptional opportunity to join the staff of our beautiful Kentucky hospital. Join an existing employed practice that consists of the only otolaryngologist in the region. The incoming physician will enjoy the support of a large pediatric practice that appreciates havin ...
-
Assembly Manager Building Components
1 week ago
Infinity Systems Delshire, United StatesDelshire 'HEIM & HAUS is the leading company in direct sales of exclusive building components in Germany. The family-owned company distributes, manufactures and installs awning systems, roof windows, plastic windows, front doors, garage doors, patio covers and roller shutters nat ...
Specialist, Customer Service Support - Hebron, United States - Zeiss Inc
Description
How many companies can say they've been in business for over 177 years?Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone Make a difference, come join the team
What's the role?
Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. They are the main liaison between our customers, sales and lab operations that assures information between all parties are accurate to the customer satisfaction.
Outbound call stacks and or Remake/Returns process, including credits. A Support Specialist requires little or no supervision. Support Specialists are required to have essential skills to do analysis and trouble shoot current/previous orders. Although a Support Specialist main function is not to take incoming calls, they may be required to assist when call volume is high.
Sounds Interesting?
Here's what you'll do:
•Operates proficiently in all primary responsibilities of an entry level and senior level customer service
agent.
•Contacts a large volume of customers to resolve order issues by acting as an expert in analyzing and
troubleshooting on previous and current orders.
•Operates as an expert in making changes to orders for orders to drop directly into production.
•Recommends specific lenses / coatings to customers.
•Coordinates returns in accordance with standard processes and procedures.
•Provides accurate pricing and/or discounts on orders.
•Applies accurately credits and codes redo orders.
•Manages assigned strategic accounts.
•Identifies and escalates system issues.
•Follows safety standards and reports any safety concerns to leadership.
•Performs other duties as assigned.
•Assists with incoming calls.
Do you qualify?
Required
•HSD / GED General
Preferred
•Not Applicable
CERTIFICATIONS / LICENSES / REGISTRATIONS
Required Preferred
•Not Applicable
•ABO Certification
EXPERIENCE
Years & Type Required
•1 - 2 Years of ZEISS experience or ABO certified optician or equivalent experience
•Previous 10 key or data entry experience
Years & Type Preferred
•Optical experience
•Experience with ZEISS management systems (i.e., DVI, SAP, Eyefinity or equivalent)
KNOWLEDGE / SKILLS / ABILITIES
Required Knowledge / Skills / Abilities
•Ability to proficiently work as a Senior Representative, Customer Service
•Ability to multi-task, prioritize, and use time effectively.
•Demonstrated advanced proficiency in providing technical consultations
•Ability to navigate multiple systems effectively
•Proven ability to navigate difficult customer situations, while working in a fast-paced environment
•Strong verbal and written communication skills
•Display high level of listening and comprehension skills
•Customer orientation and ability to adapt/respond to different types of personalities
Preferred Knowledge / Skills / Abilities
•Not Applicable
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We have amazing benefits to support you as an employee at ZEISS
This is a full-time position.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Christina Choing
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
