Payroll Processor Lead - Frederick, United States - payroll services llc

Description

Job Title:
Payroll Processor Lead

Department:Payroll

Reports to:
Operations Manager

Effective Date:05/20/2024

Location:
Remote or Frederick, MD

Salary:$61,000-$72,000

Purpose:
The Payroll Team Lead is responsible for overseeing a team of payroll processors utilizing automated software and delivering excellent customer service.

The role includes maintaining accuracy, efficiency, and compliance in payroll processing, while also managing team performance and client satisfaction.

Key Responsibilities:

• Team Leadership and Management:
  • Direct and coordinate payroll processing team activities
  • Train new employees on job functions and implementation processes
  • Conduct weekly training sessions with the team
  • Manage team's daily dashboard and ensure deadlines are met
  • Address team questions and escalated issues
  • Review and track team performance and client feedback
  • Provide feedback and coaching for performance improvement
• Client and Customer Service:
  • Respond to client issues and provide guidance
  • Offer client training on payroll matters
  • Monitor customer satisfaction and retention
• Payroll Processing:
  • Utilize automated payroll software for accurate processing
  • Review and reconcile payroll discrepancies
  • Manage adjustments and ensure accuracy
• Problem Solving and Technical Expertise:
  • Troubleshoot system issues and provide support
  • Handle void and adjustment processes
  • Address complex calls and escalated issues
• Core Competencies:
  • Customer Service
  • Attention to Detail
  • Confidentiality
  • Communication
  • Problem Solving
  • People Operations Management
  • Time Management
• Basic Skills:
  • Active Learning
  • Active Listening
  • Critical Thinking
  • Reading Comprehension
  • Training & Development
  • Writing & Documentation
• Social Skills:
  • Instructing
  • Service Orientation

Tools and Technology:
- iSolved

• Zoho
• Google Suite
• Excel

This role demands a dedicated leader with strong technical skills, team management abilities, and a focus on exceptional client service.

Education and Experience:
- (5+) years in Payroll servicing multiple clients concurrently

Physical Requirements:

• Prolonged periods of sitting and computer work

Schedule:
This is a full-time salary exempt position with core hours from Monday to Thursday 8:30am-5pm and Friday 8:30am-2pm Eastern Time.

About PRS PeopleWorX:
PeopleWorx is a comprehensive workforce management firm focusing on the employee lifecycle with a core belief that "People Matter." Specializing in Payroll, Time & Attendance, HR, Benefits, and more, we serve over 20,000 employees nationwide.

PRS PeopleWorx Core Values:
PRS PeopleWorX upholds Personal Character and Company Core Values.