Tru Supervisor - Everett, United States - Encore Boston Harbor

Encore Boston Harbor

Verified Company

Everett, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description About Encore Boston Harbor**Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description The Encore Boston Harbor Ticket Redemption Unit (TRU) Supervisor **is responsible for executing slot machine ticket redemption transactions and other currency and check transactions within the casino cashiers cage. This position will balance various bank drawers within the Cage/Credit area of the Finance Department, maintaining accuracy throughout all phases of the balancing process.

JOB RESPONSIBILITIES:

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Manage the execution of shortand longterm departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Manages the performance of team members under his/her area of responsibility.
Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
Ensures department delivers and maintains a maximum level of propertywide service and satisfaction.
Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment.
Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and highpressure situations.
Redeem slot machine payout tickets, TITO, vouchers for cash, or cash equivalent.
Balances assigned bank accurately.
Cashes chips and gaming tokens into money for guests, in a courteous, timely manner.
Cashes personal checks and travelers checks for currency.
Redeems foreign currency, computing accurate exchange rates for the various currency received.
Processes marker buyback transactions, providing quality service to each guest.
Follows proper procedures pertaining to sale and payout of tickets.
Assists other cashiers as needed.
Performs Front Window, Rolling Cage, VIP Cage, Team Member Bank, Chip Bank and or Main Bank functions and duties.
Performs patron account transactions (i.e., safe keeping, front money deposits, and withdrawals).
Cheque cashing, Cheque / marker issuance / redemptions and consolidations.
Performs credit card, EFTPOS cash advances and rolling chip exchanges.
Balances float and brings it back to the impress amount at completion of the shift.
Handles chip transfers between front windows, chip banks and Main Bank.
Maintains accurate and legible balance sheets.
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other jobrelated duties as assigned.

Qualifications JOB REQUIREMENTS**:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

High school degree or equivalent required. Bachelor's Degree in a related field or equivalent experience required.

Minimum 5 years of Casino or Banking experience required, 3 years in a leadership role preferred.

Requires strong computer skills and proficiency in Microsoft Office.

Must possess outstand