Innovation and Technology Service Analyst - Oakland, United States - AC Transit

AC Transit

Verified Company

Oakland, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary:

AC Transit is actively recruiting for the position of Innovation & Technology Service Analyst.

Under general direction, performs on-site and/or remote technical duties in support of a variety of information systems and system components using excellent customer service methods.

This is the experienced level within the Innovation and Technology (IT) Service Analyst series.

The work involves frequent contact with others, coordination of multiple, concurrent activities, and the ability to work independently, providing first and second-level technical response and support service to District staff.

There are two levels within the IT Service Analyst series that are distinguished from one another by the technical complexity of the assigned duties and the level of discretion and independent judgment exercised.

There are three (3) levels within the Innovation and Technology (IT) Service Analyst series, which are distinguished from one another by the technical complexity of the assigned duties and the level of discretion and independent judgment exercised.

Representative Functions:

May include, but are not limited to the following:

Researches and resolves routine to moderately complex user issues; provides on-site and remote technical duties, which requires working and resolving issues independently and escalating and/or working collaboratively to resolve the more complex technical issues with specialized or higher-level staff and/or the vendor as appropriate.
Assists with the installation, connection, and configuration of servers and related network level equipment.
Assists in maintaining and administering network systems.
Maintains records of software and hardware installed or repaired, and of work performed in assigned area, and may write or generate reports.
Functions as a technical resource on project teams for special information technology projects; adheres to assigned schedules and timetables for projects and systems maintenance, as needed.
Coordinates and participates in equipment moves, changes in departmental software or hardware, network system and/or operating system changes.
Receives and evaluates requests for service; provides highquality, timely service assisting users, onsite and/or remotely; diagnoses problems, troubleshoots, and implements remedial actions; researches and determines appropriate solutions and courses of action to resolve issues with hardware, software, security, access controls, and systems issues.
Maintains hardware and software inventory.
Provides technical support and audio, visual, and computerrelated equipment setup for conferences, meetings, and offsite events.
Performs related duties as required.

Minimum Qualifications:

Education:

Equivalent to an associate degree from an accredited college or university with a major in computer science, management information systems, mathematics, or a related field; and/or completion of a recognized course of study in computer science or related modern technical discipline.

Additional Information:

Physical Requirements:
(1)

Must maintain the physical condition necessary to perform tasks in an office setting operating a personal computer, keyboards, and other peripheral equipment; (2) must maintain mobility in order to safely drive a District vehicle to travel between District facilities; and (3) must maintain the physical condition necessary to perform the following physical movements:

frequently stand, walk, lift and transport light objects weighing up to fifteen (15) lbs., push, bend, balance, kneel, crouch, access constricted spaces, and make fine motor movements with the hands, fingers, and arms; and occasionally lift and transport objects weighing up to fifty (50) lbs., pull, climb, crawl, twist, and reach.

Special Requirement:

Must be willing to: (1) work outside regular business hours as required by implementation of special projects, and emergencies; and (2) travel between all District facilities and data centers.

THIS POSITION IS A UNION POSITION, REPRESENTED BY AFSCME

Benefits:
The transit professionals who call AC Transit home represent the rich cultural diversity of the Bay Area.

For more than 60 years, we have been an equal opportunity employer honoring religion, ethnic background, national origin, gender, gender expression, genetic information, disabilities, age, and veteran status.

We are not only an inclusive employer but also offer a comprehensive benefits package rooted in choice, flexibility, and affordability.

Most Benefits are effective the first of the month following your hire date.

Employees and eligible dependents have access to the following benefits*:

Medical
Choice of two Health Maintenance Organizations (HMOs): Kaiser Permanente and Health Net. $10.00 office visit copays; $5.00 $35.00 prescription copays.

Dental