Customer Advocate - Mission Hills, United States - Speedy Cash

Description

Responsibilities:

• Provide exceptional customer service and support to clients
• Handle inbound and outbound calls to assist customers with inquiries, concerns, and requests
• Conduct data entry and maintain accurate customer records
• Upsell products and services to maximize sales opportunities
• Communicate effectively with customers in English and Spanish
• Analyze customer needs and provide appropriate solutions
• Collaborate with crossfunctional teams to resolve customer issues promptly

Requirements:

• Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages
• Proven experience in a customer service or sales role
• Strong data entry skills with high accuracy and attention to detail
• Ability to analyze customer information and provide personalized solutions
• Comfortable making outbound calls to engage customers and promote products/services
• Ability to work in a fastpaced environment and adapt to changing priorities
• Excellent problemsolving skills and ability to handle difficult customer situations with professionalism

Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


Pay:
$ $17.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Onthejob training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Inperson
• Office

Work Location:
In person