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    Regional Patient Access Manager - Lewisville, TX, United States - Guidehouse

    Guidehouse background
    Description

    Travel Required:
    This position is responsible for developing, implementing and managing the efficiency and effectiveness of the Patient Access Departments. This includes activities in admission, registration, and quality assurance.

    This position will work closely with the Managers of Patient Financial Services to apply new and emerging approaches to our business processes.

    Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects.


    • Assures that all departmental systems incorporate the principles of total and continuous quality improvement while exceeding the expectations of the customers.
    • Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.
    • Understands the job functions of all Patient Access staff, is aware of process flow across departments, and involves them, as appropriate, when recommended actions may impact their work functions.
    • Assists with implementation plans.
    • Performs region/market operational reviews of various Patient Access processes and publishes recommended action plans/proposals in consultation with the Patient Access Associate Director, Regional Director and Account Executive.
    • In conjunction with other department leaders, implements strategic and operational initiatives in Revenue Cycle Management.
    • Develops and utilizes monitoring and reporting techniques and systems.
    • Participates as appropriate in continual education programs and activities that pertain to healthcare management, as well as specific functional areas.
    • Supervision as required by the Management Agreement.
    • Action plan development, monitoring and updates.
    • Achievement of specific performance objectives outlined for Unbilled Revenue Indicators & Quality Assurance.
    • Complies with hospital, clinics, and department standards, including but not limited to safety, quality management, environmental, confidentiality and patient care.
    • Overall responsibility for hiring staff for admissions, registration, insurance verification, acute and ambulatory patients.
    • Develop and monitor specific objectives, budgets, and performance standards for each area of responsibility.
    • Establish policies and procedures for Discharge, readmissions, registration, insurance verification, and ensure compliance.
    • Coordinate with all appropriate departments within the hospital to ensure completion and accuracy of registration process.
    • Stay up to date on all regulatory issues and ensure compliance.
    • Respond to complaints or inquiries as referred by the department staff.
    • Collaborates with Quality Assurance/Trainer to assess quality of registrations and coordinate necessary training.
    • Demonstrates "TBD" skills, including but not limited to participating and communicating in an articulate and persuasive manner with peers, staff, and management.
    • Ensures compliance to HIPAA and HITECH regulations to protect and secure all PHI of patients and clientproprietary information.
    • Volunteering or accepting assignments for projects.
    • Bachelor's Degree and 7 years of working experience in front end revenue cycle or high school diploma and 11 years working experience in front end revenue cycle experience.
    • Two years hospital management experience in revenue cycle functions
    • Occasional planned travel


    Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.


    Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

    Medical, Rx, Dental & Vision Insurance

    • Personal and Family Sick Time & Company Paid Holidays
    • 401(k) Retirement Plan
    • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
    • Short-Term & Long-Term Disability
    • Tuition Reimbursement, Personal Development & Learning Opportunities
    • Corporate Sponsored Events & Community Outreach
    • All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.


    If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at .All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.



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