- Manages the operations of a specified subset of Access Services; accountable for overseeing departmental operations, work-flows and ensuring adequate staffing at all times. Accountable for patient, guest and departmental satisfaction. Acts as a mentor and role model to staff by demonstrating the organization's mission, vision and values.
- Supervises, directly or indirectly, all employees assigned, and acts as a resource for assigned employees and other staff within and outside of the department. Addresses performance, productivity and behavioral related issues with staff, and provides action and results to the Director.
- Develops and implements performance standards appropriate for the subset of Access Services activities that address quality, productivity and customer service.
- Assures appropriate training and continuing education for all staff. Identifies areas of development for employees and works with employees to provide help in professional growth and succession planning.
- Performs account research to assist with system level initiatives or requests (e.g., customer complaints, incorrect estimates, administrative write-offs.)
- Monitors financial performance of the department by ensuring financial conversations and attempts to collect are made and that budget targets are met or exceeded by monitoring overtime and flexing staff to department volumes.
- Reinforces, administers, and handles escalation requests for complex system and Revenue Cycle policies (e.g., Cash Handling, Financial Assistance, Point of Service, Out of Netowrk, Limited Plan, Outpatient Valid Orders)
- Coordinates applicant interviews, hiring, disciplinary actions and performance reviews.
- Serves as a functional team member representing Access Services and Revenue Cycle Operations, and serves on designated committees, workgroups, and meetings as directed. Helps facility and Revenue Cycle leadership in the absence of the Director. Serves as a first point of contact in the event of a disaster, facility or revenue cycle emergency.
- Maintains current knowledge of industry standards affecting areas of responsibility including federal and state regulations, compliance, and complex payer requirements.
- Requires professional knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers.
- Excellent written and verbal communication skills.
- Proven ability to problem-solve, perform critical thinking.
- Requires excellent listening and communication skills, and professional telephone etiquette.
- Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
- Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
- Requires personal accountability and ability to hold others accountable.
- Proficient typing and keyboarding skills. Excellent computer skills and proficiency in all Microsoft Office products (Excel, Word, PowerPoint).
- Works Autonomously and self-starter.
- Ability to maintain patient confidentiality in accordance with HIPPA guidelines.
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 2 Years of Experience
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Director of Patient Access Services
1 week ago
Vivent Health Austin, United States**This is a hybrid role that can be worked out of any of our locations in: Denver, CO; Austin, TX; St. Louis or Kansas City, MO** · Get ready for something extraordinary Picture this - You've got 6 weeks of paid time off in your first year, plus 12 days of paid holidays. That's j ...
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Access Customer Service Representative
2 weeks ago
Bluebonnet Trails Community Services Round Rock, United StatesPosted on May 16th, 2024 · The Customer Service Representative provides a variety of customer service, administrative support and clerical duties to the Access program, which is focused on intake and enrollment for all BTCS programs. Specific duties include, but are not limited t ...
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Service Technician-Stanley Access Technologies
3 weeks ago
Allegion Austin, United States Full timeCreating Peace of Mind by Pioneering Safety and Security · At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security ...
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Baylor Scott & White Healthcare Austin, United StatesJOB SUMMARY · The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities.Actively cross-trains and works in ...
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Fire Alarm Technician
3 weeks ago
RM Dream Homes Pvt. Ltd. Austin, United States**Title · - Access Control Technicians (Licensed)** · **Locations · - Fort Worth/ Dallas, Austin, San Antonio in TX** · **Duration · - Long Term** · **Key Responsibilities**: · - Interpretation and implementation of blueprints for access control systems. · - Proficient in the ter ...
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Property Caretaker
1 week ago
Accessible Space Austin, United StatesAccessible Space Inc. (ASI) is a national nonprofit organization providing housing and personal care services to individuals with physical disabilities, seniors and veterans. · Accessible Space, Inc. a national non-profit organization providing affordable, accessible housing to i ...
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Program Specialist Ii
2 weeks ago
Health & Human Services Comm Austin, United StatesProgram Specialist II · - Performs routine training, consultative services, technical assistance and analytical work. Duties include analyzing and remediating all types of electronic documents to eliminate accessibility and structural defects. Assists senior accessibility special ...
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Specimen Accessioner
2 weeks ago
Actalent Austin, United States Full timeDescription: · Clinical specimen accessioning · Sample sorting (Blood, plasma, urine, bodily fluids) · Data entry of patient information · Prepare laboratory specimens for analysis and testing · Unpack and route specimens to staging areas · Identify and label specimens · Pack and ...
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Specimen Accessioner
1 week ago
Actalent Austin, United States Full timeDescription: · Clinical specimen accessioning · Sample sorting (Blood, plasma, urine, bodily fluids) · Data entry of patient information · Prepare laboratory specimens for analysis and testing · Unpack and route specimens to staging areas · Identify and label specimens · Pack and ...
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Accessibility Compliance Analyst
3 weeks ago
Texas Comptroller of Public Accounts Austin, United States**About the Comptroller's Office** · Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more · **Culture** · Our ag ...
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Manager in Training
2 weeks ago
St. David's Medical Center Austin, United StatesThis position is incentive eligible. · **Introduction**: · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Manager in Training - Patient Access with St. David's Medical Center you can be a part of an organization that is d ...
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Tb and Hansen
2 weeks ago
Dept of State Health Services Austin, United StatesUnder the general supervision of the Tuberculosis (TB) and Hansen's Disease Unit Director, ensure applicable state and federal privacy, security and confidentiality laws and guidelines are adhered to by Unit staff and funded programs statewide. Leads Unit's response to privacy in ...
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Access Control
2 weeks ago
RM Dream Homes Pvt. Ltd. Austin, United States**Title: Access Control Technicians (Unlicensed)** · **Locations: Dallas / Fort Worth, Austin, San Antonio in TX** · **Duration: Long Term** · - 6 months to 5 years of hands-on experience in access control, CCTV, and alarm installation. · - Install cables and terminate devices (e ...
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Clinic Case Manager
1 week ago
Vivent Health Austin, United StatesGet ready for something extraordinary Picture this - You've got 6 weeks of paid time off in your first year, plus 12 days of paid holidays. That's just the beginning of the perks at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental le ...
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Physical Security Officer
3 weeks ago
ERCOT/Electric Reliability Council of Texas Austin, United StatesAt ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce ...
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Advanced Security Technician
2 weeks ago
Mobile Communications America Inc Austin, United StatesMCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced **Advanced Security Technician** in **Austin, TX** to support our fast-growing **Security **division.MCA seeks team members who share our values: service, growth, teamwork, and sa ...
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Case Management Supervisor
1 week ago
Vivent Health Austin, United States**Position Purpose** · The Case Management Supervisor provides guidance and supervision to a team of medical and community case managers and other social services team members. Provides case management services to area clients both directly and indirectly. · **Essential Functions ...
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Impact Clinical Case Manager
2 weeks ago
Caritas of Austin Austin, United States**Job Title: ImpACT At Home Clinical Case Manager** · **Department: Programs** · **Reports To: ImpAct Housing Program Manager** · **FLSA Status: Non-Exempt/Full Time** · **Position Summary** · The ImpACT Clinical Case Manager supports the multidisciplinary permanent supportive ho ...
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Board Certified Behavior Analyst
1 week ago
Specialized Assessment & Consulting Austin, United States**Specialized Assessment & Consulting is seeking a Board Certified Behavior Analyst / BCBA for a part time position to provide services to support students with behavior IEPs, assist in the development of BIPs, attend ARD meetings, and consult with staff as needed. Our team is al ...
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Tier Ii Field Service Technician
2 weeks ago
Stealth Monitoring Austin, United StatesStealth Monitoring is a rapidly growing security firm headquartered in Dallas, TX. As part of our national expansion, Stealth is hiring a Field Service Professional for the Austin market. The core responsibilities of the Tier II Field Operations Technician include: · - Maintainin ...
Manager Access Services - Austin, United States - Baylor Scott & White Health
Description
JOB SUMMARY
The Manager of Access Services is accountable for ensuring the efficient operations and customer service quality for the Access Services unit within the department. This position serves as a resource to access and non-access staff with regard to revenue cycle operations.
ESSENTIAL FUNCTIONS OF THE ROLE
KEY SUCCESS FACTORS
BENEFITS
Our competitive benefits package includes the following
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
Manager Access Services professionals in Austin
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Bryan Fuller
President/CEO @ Contigo Technology.
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Breanna Gonzales
Administrative Assistant/ Customer Service Expert