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Analyst, Application - San Mateo, CA, United States - Corpay
Description
Corpay is currently looking to hire an Implementation Analyst within our Corpay division.The Implementation Analyst is expected to work across all product lines that Corpay Complete (FKA Accrualify) provides (purchase orders, invoice automation, accruals, expense reimbursements, vendor management, payments).
In an environment of reduced supervision, the Implementation Analyst exercises independent discretion and judgment in applying resolutions, workarounds, and procedures to analyze each customer's needs and deploy the Corpay Complete (FKA Accrualify) spend management solution successfully.
The Implementation Analyst will be involved in a number of special projects and will be provided opportunity to grow within our organization and work in areas not traditionally available.
The Implementation Analyst will be involved with customer implementations, product development, customer queries, support ticket resolution, gap analysis, ongoing maintenance, engineering follow up, business requirement development, customer interviews and other key aspects of Corpay Complete (FKA Accrualify)'s business.
As an Implementation Analyst, you will be expected to work in a Hybrid environment. Assigned workspace in home office set upFormal, hands-on training
Monthly phone stipend
Lead implementations or heavy participation in deployments and onboarding of Corpay Complete (FKA Accrualify) clients.
Act as a liaison between business operations and engineering to help problem solve and integrate customer recommendations.
Work intimately on special projects for our customers and product development.
Use and develop communication skills to communicate project findings, conclusions, and recommendations with your peers and customers.
Participate in new business development as needed in partnership with other team members.
Assist customers in performing key procure-to-pay tasks on a daily basis.
Participate in further development of the Corpay Complete (FKA Accrualify) platform.
Answer zendesk tickets and ensure they are assigned to the appropriate internal department.
Write and refine the workprogram for implementations
Review the implementation folders to ensure proper documentation
Follow up with weekly bizops meeting action items to ensure they were assigned and completed by appropriate staff
Work with India team operations to ensure all customer projects and processes are being coordinated timely.
Understand the service level for each customer and document clearly so internal personnel can understand what we are doing for each customer.
S. in a Business Administration, Economics, Accounting, Finance, Data science or technical field~Moderate to advanced Excel skills
~ Genuine desire to work hard and progress rapidly in the software/ service profession.
~ Medical, Dental & Vision benefits available the 1st month after hire
~ Virtual fitness classes offered company-wide
~ Robust PTO offerings including:
major holidays, vacation, sick, personal, & volunteer time
~ Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
~ Philanthropic support with both local and national organizations
~ Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.
If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
