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    Patient Service Representative Primary Care Chardon - Lake West Medical Center

    Lake West Medical Center
    Lake West Medical Center Chardon, United States

    2 weeks ago

    Default job background
    Full time
    Description

    JOB DESCRIPTION

    Description

    Essential Functions

  • Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
  • Representatives must use quality customer service techniques to ensure patient needs are met.
  • Maintain professional interpersonal skills with patients, physicians and co-workers.
  • Supports department operations as needed.

    • Required For All Jobs

  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

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    QUALIFICATIONS

    Qualifications

    Qualifications

    Education

  • High School Equivalent / GED . Required

    • Work Experience

  • 1+ years related experience as a Secretary/Receptionist Preferred and
  • Customer service experience preferably in the medical field. Required

    • Knowledge, Skills, & Abilities

  • Typing skills – 30 wpm. Required
  • Excellent verbal/communication skills. Required
  • Detail oriented. Required
  • Basic computer knowledge. Required
  • ICD9 coding and medical terminology. Preferred

    • Physical Demands

  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely 20 lbs
  • Carrying Rarely 20 lbs
  • Pushing Rarely 20 lbs
  • Pulling Rarely 20 lbs
  • Climbing Rarely 20 lbs
  • Balancing Rarely
  • Stooping Rarely
  • Kneeling Rarely
  • Crouching Rarely
  • Crawling Rarely
  • Reaching Rarely
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently

    • LOCATION

    University Hospitals is a national leader in healthcare that takes pride in calling North-East, Ohio home. With more than 150 locations throughout Cleveland and the surrounding metropolitan areas, UH provides unique opportunities to deliver world-class care in the communities where our employees live, work, and play.

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