Service Director - Forest City, United States - Friendship Cars

Friendship Cars Forest City, United States

4 weeks ago

Description

At the Friendship Automotive, our customers are friends and our Team Members are family.

In 5 states and 8cities with 18locations, we're looking to add talent to our growing team Come develop your career with an award-winning, customer-focused automotive group.

We're looking for a SERVICE DIRECTOR to join our team at FRIENDSHIP AUTOMOTIVE

Responsibilities:
Hire, effectively train, and supervise all service department personnel
Enforce safety requirements
Work closely with the Fixed Operations Director
Create and exceedobjectives for the department, to include an annual operating budgetandmarketing plan
Maintainhigh Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Match customer requirements and concerns to various service options
Ensure the customer remains informed and updated throughout the service process
Maintaincustomer follow up systemto encouragerepeat and referral business
Comply with the federal, state, and local regulations for the department
Continue education of new products, features, and accessories
Demonstrate positive attitude consistent with Friendship culture

Requirements:
High school diploma or equivalent
Available to work flexible hours in a fast-pacedenvironment
Strong focus on providing excellent customer service
3 years related automotive dealership experience preferred
Professional, well-groomed personal appearance
Excellentcommunication skills
Ability to work well in a process-driven environment
Detail oriented and organized
Valid driver's licenseand clean driving record

Benefits:
Medical, Dental, & Basic Life Insurance
Vision Insurance, Short-term and Long-term Disability available
401(k)
Paid Time Off
Referral Program
Health and Wellness Programs
Continued education & training with a great team
Closed Sundays
Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12years and counting

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