IT Helpdesk - Houston, United States - WEETAZ

WEETAZ

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

_Job Overview_:

- _Offer technical support to end users for both software and hardware issues._
- _Efficiently manage and resolve support tickets._
- _Install, configure, and update equipment and software as needed._
- _Collaborate with other departments to enhance support services._
- _Document processes and maintain records of customer interactions._

_Key Responsibilities_
- _Provide technical assistance to end users, addressing software and hardware issues._
- _Manage and resolve support tickets in a timely and efficient manner._
- _Install, configure, and update equipment and software to ensure optimal performance._
- _Work closely with other departments to identify and implement improvements in support services._
- _Document processes and maintain detailed records of customer interactions and resolutions._

_Qualifications_
- _Previous experience in helpdesk or technical support roles._
- _Excellent problem-solving skills with a keen attention to detail._
- _Ability to diagnose and resolve technical issues effectively._
- _Strong written and oral communication skills in English (mandatory)._