Catering Sales Manager - Marina, United States - Sanctuary Beach Resort
Description
Overview:
- Title
:Catering Sales Manager - Sanctuary Beach Resort
The Sanctuary Beach Resort, part of HHM's Independent Collection, will soon be completing their highly anticipated guest room transformation and property repositioning.
Come be a part of the excitementRequirements:
If you're outgoing, like to serve others, organized, detail-oriented, ready to learn and passionate about building a career in hotel event management or sales, this is a fantastic opportunity for you.
Potential Career Path
Director of Catering - Director of Catering & Conference Services - Director of Sales
Benefits & Perks:
- Sales Incentive Program (uncapped potential)
- Medical, Dental and Vision Health Insurance
- 401(k) Company Match
- Paid time off (Vacation / Sick / Paid Holidays)
- HSA Spending Account
- Dependent Care Spending Account
- Employee Assistance and Wellness Program
- Complimentary Employee Parking
- HHM Employee Travel Discounts
- Technology Reimbursements
Responsibilities:
This position involves both aspects of the sales process: selling/closing the business and managing/executing the event logistics.
You will be part of a seasoned team that will support you and work with you to help ensure that events taking place in the hotel meet and exceed all expectations.
Sales Process
- Builds and strengthens relationships with existing and new customers, industry organizations, and Independent Collection network for future bookings. Activities include sales calls, entertainment, site inspections, etc.
- Develops and manages relationships with key stakeholders, both internal and external.
- Understands the overall market competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
- Strives to achieve personal and hotel revenue goals.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Maintains and grows business of existing accounts and identifies and develops new markets.
- Manages group or interpersonal conflicts effectively.
- Conducts creative, thoughtful, and impactful site inspections.
- Executes and supports HHM and Independent Collection Customer Service Standards and hotel's Brand Standards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Handles guest concerns and obstacles.
Managing Event Logistics
- Executes and supports the operational aspects of business booked (e.g., BEO's, event resume, billing, customer correspondence).
- Upsells products and services throughout the event process.
- Works under the guidance of his/her supervisor to forecast event revenue (catering, room rental and audio visual) for his/her groups.
- Greets customer during the event phase and hands off to Banquet Event Operations for the execution of details.
- Ensures hourly associates understand expectations and parameters for event activities.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Participates in customer meetings for assigned groups with guidance from his/her supervisor.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Conducts customer site inspections and food tastings
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
- Followsup with customer postevent.
Position Requirements
- Associate or Bachelor's degree preferred.
- Previous sales experience in hotels/hospitality highly preferred.
- Proficient in use of Excel, Word, Delphi and access database tools.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching stooping kneeling, or crouching.
- Moderate travel between hotel and client's locations required.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us:
The Sanctuary Beach Resort is an oceanfront Monterey Bay resort and hotel set on 19 acres of Pacific shoreline in Marina, California.
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