Jobs

    Operations Technician I - Seattle, United States - Tierpoint

    Tierpoint
    Tierpoint Seattle, United States

    3 weeks ago

    Default job background
    Description
    Overview

    The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must.

    General assignments will include, but are not limited to:

    entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.

    Responsibilities


    • Provides high quality, consistent, efficient and accurate work for internal and external customer service surrounding the Company values
    • Assemble/build hardware to meet client/service order specifications
    • Test in-stock hardware to determine functional status
    • Run diagnostic suites on Dell, Sun and HP servers
    • Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services
    • Assist in the installation, racking, and cabling of equipment
    • Run, terminate, and test cables
    • Assist in customer environment set-up, equipment installation, and equipment moves.
    • Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.
    • Equipment monitoring
    • General understanding of TCP/IP principles
    • User level experience with at least one server Operating System
    • Provide remote hands and eyes support for customer issues/concerns
    • General knowledge of computer system hardware setup and troubleshooting skills
    • Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment
    • Ability to react to alarms and escalate any and all issues through escalation procedures
    • Monitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center Manager
    • Provide security oversight and administration based on company standards through security control program
    • Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists
    • Continually learn and train on duties and procedures
    • Follow all safety guidelines and best practices
    • Proactively manage ticket queue for timely request response and completion
    • Shipping and Receiving functions
    • Assist Lead Operations Technician and/or Data Center Manager with other facility related tasks
    • Other duties/responsibilities as assigned by the Lead Operations Technician or Data Center Manager
    Qualifications


    • High School degree and/or Associates degree, or equivalent experience
    • Two years working experience in a customer service/help desk environment and IT-related certifications
    • Ability to make decisions with strong processing skills.
    • Strong written and verbal communication skills; must communicate effectively and in a professional manner.
    • Able to handle multiple tasks, manage priorities, and remain professional at all times.
    • Adequate professional experience and knowledge to perform Job Responsibilities.
    • Excellent verbal, written, and interpersonal skills.
    • Ability to prioritize and organize effectively.
    • Ability to work on multiple projects simultaneously.
    • Ability to work both independently and with others.
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