Customer Solutions Specialist - Philadelphia, United States - AbbVie

AbbVie
AbbVie
Verified Company
Philadelphia, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Company Description


AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.


Responsibilities:


  • Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
  • Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
  • Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
  • Communicate with AbbVie field teams in a compliant manner.
  • Significant Work Activities Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Qualifications

  • Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
  • Bachelor's degree
  • Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
  • Valid driver's license and ability to qualify for and maintain fleet vehicle.
  • Demonstrated ability to partner crossfunctionally, leveraging aligned interests in order to drive results.
  • 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
  • Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
  • Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
  • Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
  • Strong communication and interpersonal skills
  • Demonstrated ability to influence others, including internal peers, through knowledge.
  • Strong computer aptitude required including understanding of Windows and internet browsers.

Additional Information

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our shortterm incentive programs.

Note:

No amount of pay is a considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

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