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Rep 1, Cust Svc Video Repair - Morrisville, United States - SPECTRUM
Description
Job Description
This position is in a call center environment.
Class Starting: In the future
Key Points
Full-time entry-level to mid-level customer service role handling technical cable and video service issues, such as repair, billing, and accounts.
Profile: A tech-savvy problem solver who can multitask to repair various services and equipment. Video Repair Representatives use patience and effective communication skills to address customer needs, answer questions, and ensure positive customer interactions.
Benefits include fully paid training, comprehensive health packages, retirement savings, free Spectrum services (where available), and more.
Who Are You?
No matter your background, our training program can equip you with the latest Spectrum video technology knowledge. We'll help you enhance your skills to excel in your role. Your dedication and resourcefulness, along with our top-notch video products, ensure smooth video services and satisfied customers. Attention to detail is crucial; maintaining records and creating documents for future use by Representatives contribute to positive customer experiences. This role offers significant learning opportunities.
Role of Video Repair Representative
Build relationships and leverage training knowledge to succeed in customer service. Video Repair Representatives play a vital role in providing over-the-phone video support and repair services, keeping people connected. Advanced diagnostic tools help address technical inquiries, while effective communication aids in guiding customers through solutions. For complex issues, internal support and field technicians can be involved. Understanding products and responding promptly to customers' needs enhance the overall customer experience.
Continuous learning and growth are key.
The journey may be new, but a structured training program will make you an expert on Spectrum's industry-leading Video products and services in a short time. Ongoing training updates keep you informed about the latest products and services, ensuring you can address any customer query. Personalized support and one-on-one sessions with leaders facilitate a streamlined process for both customers and employees.
A Path to Success
We believe in promoting individuals who have walked the same path. Many of our supervisors began as Representatives, offering valuable insights to help you succeed. With clear career progression opportunities, growth is achievable. Start a fulfilling career with Spectrum today.
Clear Benefits
In addition to core benefits, such as retirement savings, health insurance, dental and vision plans, and paid training, we provide free Spectrum products and services, education assistance, employee discounts, and various support programs for team members and their families.
Requirements to Begin
Preferred Qualifications
Ready to Join Us?
If you're interested, apply now and complete a brief assessment in a distraction-free environment.
A prospect's background check will be conducted in compliance with local laws and regulations.
Discover More About Us Charter Communications operates as Spectrum in the US, offering a range of services like Spectrum Internet, TV, Mobile, Voice, Networks, Enterprise, and Reach. Join our community of over 100,000 individuals dedicated to serving 32 million customers in 41 states. Learn more by watching our informative video.
Valuing Diversity We are committed to building a diverse workforce and providing equal opportunities for all. EOE, including disability/vets. Explore our inclusive work culture.
