- Actively engages light touch individuals who use the drop-in lab services.
- Obtains information regarding the types of jobs and job requirements needed by individuals using the drop-in lab.
- Pursues quality job leads daily. "Quality" is defined as job leads that are 1) not easily found by participants using Indeed, but rather that are gathered from other sources; and 2) meet the requests and needs of the job seekers.
- Posts new job leads daily.
- Interacts with employers by phone to determine their specialized needs.
- Screens potential and interested applicants based on the needs of the employer.
- Refers only qualified individuals to jobs.
- Documents employer contacts and job openings
- Maintains written lab logs and attendance sheets as required by supervisor.
- Documents job leads given and the results of those job leads in the participant tracking system daily.
- Obtains feedback from participants through satisfaction surveys as outlined in department procedures.
- Actively seeks and collects job placement information from participants and enters it in the participant tracking system weekly.
- Actively pursues participants who have not attended the lab in a week to ensure they remain active or to collect job placement information.
- Maintains a welcoming environment conducive to working on computers to facilitate productivity.
- Ensures all participants are focused on job related activities and are following the rules of the lab.
- Supervises and motivates participants using positive behavior modification techniques to teach appropriate behavior.
- Ensures computers and printers are in working order and are fixed or replaced when not working.
- Encourages engagement of drop-in participants into deeper level services by ensuring that the level of service given is based on the level of enrollment (i.e., a person who is only enrolled in drop-in services must be encouraged to attend workshops if they need resume preparation; someone who needs constant assistance completing an application should be engaged at a higher level.
- Demonstrates a healthy work ethic by keeping personal phone calls, texts, and social media to a minimum while at work.
- Develops and maintains a professional public image in dress and demeanor.
- Maintains a professional relationship with all Goodwill staff, employers, and service providers.
- Demonstrates strong communication skills, both verbal and written, and avoids destructive sideways communication.
- Demonstrates a good understanding of, and a strong commitment to, quality customer service.
- Maintains a respectful and professional relationship with all participants, and maintains professional boundaries with all participants.
- Demonstrates good judgment in making decisions, setting priorities, and meeting deadlines.
- Works effectively with minimal supervision.
- Follows instructions and complies with policies and procedures.
- Demonstrates flexibility and a willingness to learn, and adapts as required by management.
- Arrives to work on time, takes appropriate lunch breaks, stays until closing time, and alerts supervisor in advance when late or absent.
- Demonstrates creativity, finds new and better ways of doing things, and proposes ideas.
- Shows initiative in gaining new skills and improving in weak areas.
- Must be able to demonstrate good judgment
- Computer literate – experience with multimedia formats, Microsoft Office, and data management systems.
- Good work ethic
- Able to work with minimal supervision
- Able to follow instructions and comply with policies and procedures
- Able to maintain good relationships with co-workers
- Must have dependable transportation, a valid Florida Driver's License, and a current private auto insurance policy.
- Flexibility and willingness to learn.
- Education or experience in Human Services, Social Work or a related field.
- Professional experience in case management
- Knowledge of Microsoft Office & other relevant software applications
- Knowledge of customer service principals & practices
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Career Specialist - Panama City, United States - Goodwill Industries - Big Bend, Inc.
Description
Job Description
Job DescriptionPosition: Career SpecialistPOST INTERNAL DAYS 14
DESCRIPTION
POSITION REQUIREMENTS
Requirements:
Education:
Minimum Experience:
Career Specialist
FULL-TIME/PART-TIME Full-Time
RATE OF PAY Range $15 - $17 Hourly
CLOSE DATE 5/16/2024
NUMBER OF OPENINGS 1
HIRING MANAGER(S) Eneydi Rivera, Rick Campbell, Roxanne Tabo, Trina Jackson
OPEN DATE 4/25/2024
LOCATION Panama City CTC 115
ABOUT THE ORGANIZATION
Welcome Thank you for showing interest in Goodwill Industries - Big Bend, Inc. When you pursue a career with Goodwill, you're a part of a social enterprise that has served the community since 1965. We are a unique company with a mission to provide job training, education and employment. We focus on being the leader in employing a diverse workforce that includes individuals with disabilities and other barriers to employment.
We are pleased you are considering Goodwill as an employer of choice. If you'd like to learn more about us, feel free to browse our website for more information -
Sincerely,
Fred G. Shelfer, Jr., CEO
EOE STATEMENT
Goodwill Industries-Big Bend Inc. is an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex (including gender, pregnancy, sexual orientation and gender identity), national origin, age, physical or mental disability, genetic information, veteran status or uniformed servicemember status.
If hired, I understand my employment is at-will as permitted under applicable state law. I understand this means that either the company or I may terminate the employment relationship at any time, for any reason, with or without notice or cause.
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