- Provide an exceptional customer experience via phone
- Troubleshoots and resolves discrepancies in customer's loyalty accounts
- Accurate and detailed data entry
- Reviewing and making necessary changes and/or updates to Speedy Rewards accounts
- Act as an educational resource for the customers
- Must be able to validate loyalty account holder via information in the loyalty account database
- Receives and responds to emails, reports, and other customer service departmental records as needed
- Maintain knowledge of current promotions
- Searches, interprets, selects, and codes documents and records as needed
- Operates various office equipment, software and/or tools required by the customer service department to complete assigned tasks
- Communication with peers and leadership through online services
- Answers and responds to incoming phone calls regarding support relative to the customer service department
- Communicates clearly and accurately with customers
- Reports global issues to the customer service leadership
- Maintains operating knowledge of systems utilized by the customer service department
- Trains and develops new and existing personnel
- Ability to influence how customers react to the Speedway brand
- Ability to speak in a non-scripted service and communicate effectively
- Ability to make decisions, correct issues, and solve problems
- Urgency to assist the customer and resolve high-conflict situations
- High School Diploma or GED.
- Experience with Word, Excel, and other MS Office Suite applications.
- Effective listening, telephone, verbal, and written communication skills.
- Accurate computer keyboard and data entry skills.
- Ability to learn new products and technology quickly.
- Positive, professional attitude and adaptive to change.
- Ability to sit for extended periods of time in a relatively stationary position.
- Ability to perform repeated bending, standing, and reaching.
- Ability to occasionally lift up to 25 pounds.
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Customer Service Representative - Enon, United States - Pyramid Consulting, Inc
Description
Immediate need for a talented Customer Service Representative. This is a 03+ months Contract opportunity with long-term potential and is located in Enon, OH(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:
Pay Range: $15/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Key Requirements and Technology Experience:
Our client is a leading Convenience stores chain Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
