- Effectively coaches frontline staff in the successful promotion and sales of assigned UFCU products and services to meet and exceed both personal and branch sales objectives.
- Utilizes leadership and motivational techniques to create and maintain a positive work environment and a high-performing, cohesive team.
- Promotes UFCU's cultural values and contributes to the success of UFCU's strategic vision and organizational and team goals. Monitors performance and, if necessary, corrects course to reach established goals.
- Use principles of continuing process improvement to streamline and enhance branch operations according to UFCU's strategic initiatives.
- Responsible for managing the overall ongoing operations of the branch including the staffing, training and employee relations of all branch office employees.
- Responsible for the branch staff's delivery of personal financial services through the teller, new accounts, loan closing and electronic delivery systems located at the branch. Ensure quality service is provided by all branch employees.
- Hold staff accountable to goals, initiatives and UFCU's policies and procedures.
- Continually seeks opportunities for personal and staff ongoing professional growth and learning.
- Uses effective staffing and talent management strategies to hire, develop, and grow future leaders; and ensures that team is empowered and professionally trained to achieve maximum productivity, quality of performance, job satisfaction and work-life balance.
- Performs other duties as assigned.
- Adhere to all company policies, procedures and business ethics codes.
- Complete required regulatory Training as assigned.
- Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.
- Ability to meet goals and deadlines.
- Excellent interpersonal, verbal and written communication skills required.
- Must demonstrate a passion for people and service, as well as a dedication to building relationships.
- Ability to work with members and staff tactfully and professionally, both in-person and via phone.
- Experience coaching and motivating staff
- Ability to think strategically as well as tactically while continually seeking sales, service and operations delivery efficiencies.
- Strong analytical and reporting skills.
- Bilingual in Spanish preferred.
- Must be bondable.
- Leading & Developing Self
- Leading & Developing Others
- Organizational Impact
- High school diploma or equivalent experience required.
- Minimum of two (2) years supervisory experience required.
- Minimum of two (2) years of related financial services or retail experience.
- Proven ability and demonstrated success in a sales and service role.
- Demonstrated ability to resolve difficult situations.
- Must be bondable.
- Bilingual in Spanish preferred.
- Credit union experience preferred.
- Bachelor's degree
- Experience working in a fast-paced, high volume environment
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
- The employee is frequently required to stand and walk.
- Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information.
- The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 10 pounds
- This position may involve periodic stressful conditions.
- May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
- May occasionally move from one work location/branch to another.
- Public contact position, requiring appropriate professional appearance.
- Frequent computer uses at a workstation up to two hours at a time.
- The noise level in the work environment is usually moderate.
-
Branch Manager
4 weeks ago
Core Personnel Staffing Services Austin, United StatesCore Personnel Staffing Services · Mission: · At Core Personnel Staffing Services, it is our mission to deliver world-class service to local businesses and job seekers. We believe that connecting people to meaningful work strengthens our communities and builds better companies ...
-
Branch Manager
1 week ago
Intertek Austin, United States Full timeBranch Manager · PSI, an Intertek company, is searching for a Branch Manager to join our Building & Construction team in our Austin, Texas office. This is a fantastic opportunity to grow a versatile career in the architectural, engineering, and construction (A/E/C) industry · Ben ...
-
Branch Manager
1 week ago
Addison Group Austin, United StatesAre you ready to create connections that become lasting relationships? · Listen, Learn and Make a match with Addison Group · The role of Branch Manager is to ensure the growth and profitability of the division for which they are hired. As a Producing Manager, one must be able to ...
-
Branch Manager
3 weeks ago
Velocity Enterprises Georgetown, United StatesLocation: 85748 Garching | Contract Type: Full-time, permanent | Job ID: 839305 · PENNY is part of the REWE Group and employs over employees in around 2,140 stores, 10 logistics locations, and the headquarters. In the PENNY team, we are strong together and treat eac ...
-
branch manager
3 weeks ago
ABM SERVICES Austin, United States**Job Details** · **BRANCH MANAGER ** · This details all the information about the job posting. · ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United Sta ...
-
Branch Manager
5 hours ago
OneMain Holdings Inc Austin, United StatesOneMain Branch Managers set the foundation of great direct customer experience critical for "Lending Done Human." Branch Managers build high-performance sales teams and lead by example to empower Consumer Lending Specialists to meet our customers' needs and wants. Previous experi ...
-
Branch Manager
1 week ago
The PNC Financial Services Group, Inc Austin, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Branch Manager
3 weeks ago
CultivaHR LLC Austin, United StatesJob Description · Our client, a thriving pediatric home health company, is looking for a Branch Manager to join their team This role is perfect for someone passionate about patient advocacy, looking to maintain a healthy work/life balance, and eager to contribute to our mission o ...
-
Branch Manager
1 week ago
CultivaHR Austin, United StatesJob Description · Job DescriptionOur client, a thriving pediatric home health company, is looking for a Branch Manager to join their team This role is perfect for someone passionate about patient advocacy, looking to maintain a healthy work/life balance, and eager to contribute t ...
-
branch manager
1 week ago
ABM SERVICES Austin, United States**Job Details** · **BRANCH MANAGER ** · This details all the information about the job posting. ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United Stat ...
-
Branch Manager
1 week ago
Snap One Austin, United StatesSnap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today's most popular brands, Snap One is the premier choice for profession ...
-
Branch Manager
1 week ago
CultivaHR LLC Austin, United StatesJob Description · Our client, a thriving pediatric home health company, is looking for a Branch Manager to join their team This role is perfect for someone passionate about patient advocacy, looking to maintain a healthy work/life balance, and eager to contribute to our mission ...
-
Branch Manager
1 week ago
White Cap Supply Holdings, LLC Austin, United StatesA position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. · The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, ...
-
Branch Manager
2 weeks ago
Beacon Building Products Austin, United StatesOverview: · Joining Beacon as a Branch Manager means becoming part of a values-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant ...
-
Branch Manager
1 week ago
United Heritage Credit Union Austin, United StatesRanch Road 2222 & FM 620 · Austin, TX, USA · Full Time · *Medical, Dental, Vision, Paid Time Off (PTO) & Eleven Paid Holidays, two 401(k) options (Pre-Tax and/or Roth), Education Assistance Program* · **Location: 10815 Ranch Road 2222, Austin, TX 78730** · United Heritage Cr ...
-
Branch Manager
1 week ago
Republic State Mortgage Co Austin, United StatesBranch Manager - multiple openings · **Location:** Austin, TX · Job Title: **Branch Manager** · Department: Production · Exemption: Exempt · Reports To: National Production Manager or Regional Manager · **Position Overview:** · Subject to the ultimate supervision, directio ...
-
Branch Manager
1 week ago
Addison Group Austin, United StatesAre you ready to create connections that become lasting relationships? · Listen, Learn and Make a match with Addison Group · The role of Branch Manager is to ensure the growth and profitability of the division for which they are hired. As a Producing Manager, one must be able to ...
-
Branch Manager
1 day ago
JM Hunter Group Austin, United StatesJob Description · Job DescriptionMarket leader in the distribution of specialty building materials is in need of a dynamic Branch Manager to raise the companys local operations to the next level. Company provides the highest standards in quality and service of their products to t ...
-
Branch Manager
1 day ago
CultivaHR Austin, United StatesJob Description · Job Description · Our client, a thriving pediatric home health company, is looking for a Branch Manager to join their team This role is perfect for someone passionate about patient advocacy, looking to maintain a healthy work/life balance, and eager to contrib ...
-
Branch Manager
4 days ago
Intertek Austin, United StatesJob Description · Branch Manager · PSI, an Intertek company, is searching for a Branch Manager to join our Building & Constructionteam in our Austin, Texas office. This is a fantastic opportunity to grow a versatile career in the architectural, engineering, and construction (A/E ...
Assistant Branch Manager - Austin, United States - UFCU
Description
Job Summary
Under general direction of the Branch Manager, supervises all branch office activities, including coordinating and directing daily operations. Directs personnel activities to ensure convenient and efficient operation of staff and branch within the framework of federal and state laws, NCUA regulations and UFCU policies and procedures. Successfully resolves escalated member issues, and effectively collaborates with other UFCU departments. Empowers and develops employees to support the branch and Credit Union initiatives.
About UFCU
As Austin's largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We're proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.
UFCU Mortgage Services has ranked as the ABJ #1 Mortgage Lender for 5 years, with over 20 Loan Officers on the Top Loan Officer list. We have closed over $1 billion dollars in loans for the second year in a row and have helped over 4600 members this year achieve the dream of homeownership or financial security. Though we are proud of our standing as the Top Credit Union and Top Mortgage Company, Healthiest Employer, Gallup's Exceptional Workplaces, and Best Places for Working Parents. We are more proud of our people-first culture We value our employees as much as our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we're glad you're here.
Essential Functions
Employee Development:
Branch Management:
Leadership & Development:
Knowledge/Skills/Abilities
Competencies
Experience
Minimum Requirements
Preferred Requirements
Things You Need to Know Before You Apply
Physical Demands
The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
INDUFCU
