Guest Service Representative Nf2 - Quantico, United States - U.S. Marine Corps

U.S. Marine Corps

Verified Company

Quantico, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Duties:

Registers and checks out guests, assigns rooms, issues and controls keys, presents guest folios, collects payments, maintains records using the property management system. Calculates and posts charges manually to guests' accounts. Provides guests with information and advice about location of activities and tourist attractions in the immediate area. Engages guests in a friendly and hospitable manner and seeks opportunities to exceed expectations.
Handles cash and is responsible for managing a change fund. Answers telephone or operate telephone system. Receives, sorts, and distributes mail. Advises manager of any maintenance or guest problems. Coordinates with Housekeeping and Maintenance teams on work orders and managing out of order rooms. Completes housekeeping reports, records of rooms occupied and guest accounts.
Sells retail and sundry merchandise. Restocks sundry or retail shop, and presents merchandise in a neat and orderly fashion. Conducts monthly inventory. Receives product and make recommendations on reorders.
Maintains a clean and orderly workstation and takes ownership of the appearance and cleanliness of the guest lobby to maintain a clean and organized environment for guests. Removes clutter and debris as required.
May work any shift as required, including overnight shifts.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higherlevel supervisor, or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.

Requirements:

Conditions of Employment:

See Duties and Qualifications

EVALUATIONS:

Qualifications:

Six months experience of operating a computer is preferred. Knowledge of basic cash handling techniques. Knowledge of basic math. This is a whitecollar position where occasional lifting up to 20 lbs may be required.

Additional information:

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

_ Required Documents:

_

Education/certification certificate(s), if applicable.
If prior military, DD214 Member Copy
This activity is a Drugfree workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees.

Benefits you get to enjoy while working at MCCS include but are not limited to: