Account Manager Iii - Oakland, United States - Kaiser Permanente

Kaiser Permanente

Verified Company

Oakland, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Implements standard and non-standard sales and retention strategy for health insurance or workers compensation accounts with mínimal guidance.

Utilizes opportunities, resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to inform account planning, and gain buy-in from senior leaders.

Builds and maintains relationships with customers, consultants, brokers, and/or channel partners, including providing information and working product knowledge, and resolving or escalating concerns.

Builds working knowledge of customer businesses and develops account strategies in alignment with customer goals. Collaborates internally and externally to develop account strategy, including contributing to communication, and providing assistance to customer channel.

Follows best practices and established timelines to execute sales and renewals, including administration, negotiations, presentations, rate, product and benefits with mínimal guidance.

Is accountable for Key Performance Indicators (KPIs) to support the sustained growth and competitive position of KP in the market.

Essential Responsibilities:

Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues selfdevelopment; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
Provides a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to ensure contract, benefit/service, and renewal activities; demonstrating comprehensive product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving moderately complex questions or concerns; building a comprehensive understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to monitor engagement programs (e.g., member wellness) with mínimal guidance; and providing accurate information including recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs with mínimal guidance.
Demonstrates commitment to KP sales and retention goals by: implementing standard and nonstandard strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; holding accountability for Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform. and contributing to the sustained growth and competitive position of KP in the market.
Contributes to the execution of sales and renewals by: implementing the RFR process endtoend, following established timelines and best practices; executing standard and nonstandard sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; ensuring that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating crosssell and upsell opportunities to increase growth and retention.

Minimum Qualifications:

Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum five (5) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Negotiation; Benefits/Services; Benefits/Services Presentations; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service

PrimaryLocation :
California,Oakland,1800 Harrison

HoursPerWeek : 40

Shift :
Day

Workdays :
Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 08:30 AM

WorkingHoursEnd : 05:00 PM

Job Schedule :
Full-time

Job Type :
Standard

Employee Status :
Regular

Employee Group/Union Affiliation :
NUE-PO-01|NUE|Non Union Employee

Job Level :
Individual Contributor

Job Category :
Sales & Account Management

Department :
Oakland Reg Harrison - Grp Reltn-Area Acct Mgnt Regl - 7016

Travel :
Yes, 15 % of the Time