Customer Experience Representative- Remote - Providence, United States - UNFI
Description
UNFI is looking for a Customer Experience Representative to join their team.UNFI is North America's Premier Food Wholesaler. We transform the world of food for our associates, customers, suppliers, and the families we serve every day.
With deeper full store selection and compelling brands for every aisle, built on an unmatched heritage in great food and fresh thinking.
And smarter food solutions, from fulfillment to insights and beyond, that help entrepreneurs and major brands alike unlock their full potential and transform their businesses - for the better.
Better Food. Better Future.Purpose:
The Customer Experience Representative will provide an excellent customer experience and maintain strong professional relationships with internal and external customers.
Job Responsibilities:
- Assist customers with orders, claims, and furnishes information on products.
- Responsible for call card processing, order acknowledgements and exception management to prevent order errors.
- Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel.
- Assist customers with general UNFI website questions.
- Provide customers with basic pricing, discounts, billing and shipping information. Assists with outbound call campaigns provided from CC Logistics team.
- Research and resolve problems with orders and claims.
Key Requirements:
- High School Diploma/GED
- Call Center experience preferred
- Proficient in Microsoft Applications including Excel, Word and Outlook
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status.
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