Customer Service Tech - Wadesboro, United States - Windstream

Windstream

Verified Company

Wadesboro, United States

12 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.
Windstream Enterprise is a leading managed services provider providing strategic communications and security products to midsize businesses and enterprise clients.
Windstream Wholesale provides highcapacity, highperformance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities
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About the Role:

Windstream's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States.

Our team of Customer Service Technicians care about technology and connecting customers to products they value.

Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You'll Do:

Install and repair residential and business communications services including telephone, internet, and video.
Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
Recommend products and services that resolve their communications needs.
Work in both buried and aerial plant requiring pole climbing and ladder skills.
Safely operate and maintain clean and organized company service vehicle.
Work in both inside and outside environments.
Complete necessary safety training and follow safety standards and regulations.
You will report to the Manager of Local Operations.

Do You Have?

Basic technology and math skills
Valid driver's license and safe driving record
Ability to distinguish colors in use of colorcoded cable
Ability to use equipment with maximum load capacity of 275lbs
Ability to lift up to 50lbs, capable of working aloft
Ability to successfully complete required safety training
Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours
Ability to respond to after hour callouts
High School Degree or GED equivalent

Even Better:

Customer service or sale experience.
Certifications or training directly related to the position.
Twoyear technical degree in computers or electronics, or the equivalent in work experience.

Minimum requirements

Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 2+ years directly related to the job; or 5+ years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience.

This is a safety sensitive position.

Physical Tasks - Standing Continuously: 67-100% |

Walking Continuously:
% | Sitting Occasionally: 0-33%

Driving - Car: Occasionally: 0-33% | Van: Continuously: 67-100% |

CMV:
Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% |

Reaching Above Head:
Continuously: 67-100% | Lifting-Lowering >1-15 lbs: Continuously: 67-100% | >15-30 lbs: Continuously: 67-100% | >30+ lbs: Continuously: 67-100%

Repetitive Hand Action:
>

Medium Dexterity:
Continuously: 67-100% | >

Fine Manipulating:
Continuously: 67-100% |

Operate Foot Control:
Occasionally: 0-33%

Audio Visual Needs - Hearing: Continuously: 67-100%|

Near Vision:
Continuously: 67-100%|

Far Vision:
Continuously: 67-100% |

Peripheral Vision:
Continuously: 67-100% |

Depth Perception:
Occasionally: 0-33% |

Color Discrimination:
%

Exposures to:
Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%,

Skin Irritants:
Occasionally: 0-33%,

Lung Irritants:
Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver's License Required:
Driver's License
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Our Benefits: