Coach Support Specialist - Washington, United States - MindRight Health

Description

About MindRight Health:

MindRight Health is a venture-backed tech startup with the mission of making mental health care radically accessible and inclusive. We provide trauma-informed + culturally responsive, _nonclinical_ mental health coaching over text messages to underserved communities.

We partner with organizations by providing real-time data & analytics on student emotional wellbeing to reduce the impact of trauma on student outcomes.

You can check out a youth testimonial below and read more about our work in Forbes:


About the Role:


Duties and responsibilities
Complete required onboarding and training and participate in team communications

• Clear background check and complete required credentialing as necessary
• Complete MindRight Health CSS Training
• Participate in CSS checkins
• Respond to MindRight Health communications outside of shifts for updates

Provide Guidance and Support to Coaches in real-time

• Aggressively monitor chats between coaches and members as they unfold
• Proactively support coaches by reviewing, assessing, and providing feedback on conversations
• Ensure that shifts end on time and that the recommendations, and notes sections are updated accordingly to ensure continuity of care for members
• Provide crisis deescalation and stabilization in realtime to members as needed, drawing from best practices. May involve phone/voice calls with the member and/or Director of Coaching, the member's emergency contact, partner, school, healthcare plan, and/or other service providers the member is already seeing

Qualifications
Mission fit

• You are an advocate for youth and young adults of color in underserved communities
• You embrace a positive, strengthsbased view of mental health and communities of color
• You view trauma from a systemic perspective and understand the direct link between micro level service delivery and macro level systemic change

Values fit

• You take initiative and can work independently
• You hustle you "do what it takes" to get something done within clear ethical boundaries
• You are both _realistic_ about what it takes to achieve a goal and _optimistic_ that you will achieve it
• You are comfortable brainstorming with others and talking through ideas on the fly
• You evaluate details while keeping in mind the big picture
• You actively engage other stakeholders in developing and executing on ideas
• You hold yourself accountable to a high standard of excellence and professionalism
• You reach out for help when needed
• You respond humbly to constructive feedback
• You openly and respectfully provide others feedback, including to leadership team
• You respond to communications from leadership team in a timely manner

Requirements:

-
Must be licensed as a Licensed Independent Clinical Social Worker (LICSW) at the independent level in the District of Columbia:

• 3+ years field or work experience supporting members in historically marginalized communities
• If licensed in DC, preference for credentialed provider with AmeriHealth Caritas (DC)

Working remotely

Compensation
The CSS role is an independent contractor role, paid hourly at $50 per hour.


How to apply:

• Complete : Please start with Coach Response 1, and when you are done, please move on the next one. There are 2 responses to type.

Job Type:
Part-time


Pay:
$50.00 per hour


Expected hours:
per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Choose your own hours
• Evening shift
• Weekends as needed

Work setting:

• Remote

Work Location:
Remote