- Works on tickets in the order established by the Dispatcher.
- Prepares hardware according to TechMD standards to minimize customer downtime.
- Efficiently resolves Tier 1 issues onsite.
- Communicates effectively with team members to ensure timely issue resolution.
- Collaborates with teammates and clients to convey essential information.
- Adheres to all Standard Operating Procedures set by TechMD.
- Performs additional duties as assigned by the Technical Team Lead.
- Follows the development plan provided by leadership.
- Documents and updates infrastructure changes appropriately.
- Participates in on-call rotation as required.
- 1-3 years of experience in a similar role.
- Entry-level understanding of business systems and networking.
- Recommended Entry-level certification (e.g., A+, Net+, CCENT).
- Excellent customer service skills.
- Strong verbal and telephone communication abilities.
- Team player with effective collaboration skills.
- Capable of working independently.
- Strong organizational and time management skills.
- Reliable transportation.
- Valid driver's license and insurability as per TechMD's policy.
- Medical/Dental/Vision Insurance
- 401k with match
- Generous paid leave policies
- Life Insurance coverage
- Performance-based incentive compensation
-
Tech Support Specialist
1 week ago
qualified Byfield, United StatesDuties: · **Skills**:Customer Service · Asset Management · Materials Handling · Technical Troubleshooting · Time Management · Windows Support · Associates degree PREFERRED or HS diploma/GED and equivalent experience may be considered. · **Job Type**: Contract · Experience level: ...
-
Tech Support Associate(Temp)
2 weeks ago
Groe Advisors LLC Marlborough, United States**Technical Support Associate** · **Temp** · **ROLE SUMMARY** · We are currently looking for a Technical Support Associate to join our Customer Service Team based in Marlborough, MA. You will be responsible for the tasks listed below. · **ESSENTIAL DUTIES AND RESPONSIBILITIES** · ...
-
Tech Application Support-cyberark
1 week ago
Zenith Services North Quincy, United StatesStrong written and verbal communication skills · - Experience deploying a privileged access management solution in a multi-domain, network-segmented environment. · - Integrating CA-PAM solutions with identity platforms. · - Experienced with Linux, Windows, and other platforms · - ...
-
Tech Support/Desktop
1 week ago
US Tech Solutions Andover, United States· ResponsibilitiesProvides on-site client facing support, including installation, servicing, and repairing systems. · Quality checks operational status of system equipment before deployment. · Resolves customer issues in the areas of hardware installation, repair, upgrade, and m ...
-
Tech Support/Desktop
1 week ago
US Tech Solutions Andover, United StatesResponsibilitiesProvides on-site client facing support, including installation, servicing, and repairing systems. · Quality checks operational status of system equipment before deployment. · Resolves customer issues in the areas of hardware installation, repair, upgrade, and main ...
-
Tech Support/Desktop
2 weeks ago
US Tech Solutions Andover, United StatesResponsibilities · Provides on-site client facing support, including installation, servicing, and repairing systems. · Quality checks operational status of system equipment before deployment. · Resolves customer issues in the areas of hardware installation, repair, upgrade, and ...
-
Laboratory Support Tech Ii, Pt
1 week ago
University of Maryland Medical System Cambridge, United States**Company Description** · The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, card ...
-
Onsite IT Project Support Tech-Data Center
1 week ago
F2OnSite Tewksbury, United StatesOnsite IT Project Support Tech-Data Center and floor support- 2nd shift with travel to spoke sites in the area as needed · Onsite Smart Hands & Feet skills which is in addition to L3 skill mix for supporting Infrastructure assets such as servers, network, and industrial devices ...
-
Boston University Boston, United StatesBoston University Medical Campus IT - Educational Media seeks an audio/visual and instructional technology professional to join its excellent team. · This position will operate, maintain, problem-solve and provide tech support for classroom technology systems and services. Serve ...
-
BCForward Andover, United StatesJob Description · Job DescriptionPosition Title: Field Technician · Location:Andover, MA 01810 · Expected Duration: 08+ Months Contract with Strong Possibility to Extension. · Job Description: · Responsibilities: · Provides on-site client-facing support; including installation, ...
-
Tech Application Support
2 weeks ago
Aditi Consulting Quincy, United StatesResponsibilities:Work with CA-PAM team and Risk team to Co-ordinate password rotations · Prepare schedules. · Rule clean-up · Reporting · Documentation · Finetuning · Skills:Strong written and verbal communication skills · Experience deploying a privileged access management solu ...
-
Brand Marketing Manager
1 week ago
Talent Finder USA Billerica, United States**Brand Marketing Manager - (B2B Tech) | Billerica, MA | Hybrid work model with 2 days in-office and 3 days remote | Full Time | $80,000** · We are the premiere provider of enterprise-class dynamic visualization solutions to many of the largest retailers in the world. As we conti ...
-
Kids in Tech Afterschool Program Instructor
2 weeks ago
Kids in Tech, Inc. Lowell, United States_**Purpose**:_ STEAM is one of the fastest growing sectors of the Massachusetts (MA) economy, but BIPOC individuals and women are underrepresented. Early exposure and experience to STEAM topics through participation in STEAM afterschool programs is an excellent way to promote an ...
-
Onsite Support Tech
1 week ago
estaffing Inc East Walpole, United StatesJob Description · Job DescriptionDescription:High Level: · Provide daily onsite IT support at the Walpole, MA site. (5 days a week onsite, 8 hours per day M-F) · Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop), basic network troubleshootin ...
-
ORA/Anesthesia Support Tech
1 week ago
Emerson Hospital Concord, United StatesJob SummaryReporting to Clinical Nurse Manager, Operating Room with responsibility to the Chairman of the Department of Anesthesia, the OR/Anesthesia Support Technician is an integral member of the multidisciplinary perioperative team. This team member is responsible for the clea ...
-
Healthcare Support Tech I
2 days ago
IntelyCare newton, United StatesEarn as much as $35 per hour as a Certified Nursing Assistant (CNA) in Newton, MA and the wider area, while working as a W2 employee with the ability to set your own hours. That's right, at IntelyCare you get to make your own work schedule. Using our mobile-friendly app, you can ...
-
Salesforce Lead
1 week ago
Nuclera Billerica, United States**About Nuclera** · Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company's mission is to improve human health by making proteins accessible. We are beginning this mission through the lau ...
-
MRI Tech Aide Support
3 weeks ago
Beth Israel Lahey Health Danvers, United StatesWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Per Diem · Scheduled Hours: · 0 · Work Shift: · Rotating (United States of America) · MRI Tech Aide Support - per diem · Job Description: · Position Summ ...
-
Field Support Tech IFA
6 days ago
H&R Block Saugus, United States517064BR · Title: · Field Support Tech IFA - S · What you'll do... : · Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes softwa ...
-
Desktop Support Tech Lead
2 weeks ago
Cognizant North America Waltham, United StatesCognizant is seeking a End User/ Desktop Support Tech for a full-time opportunity in Waltham, MA · Benefits: Cognizant offers the following benefitsfor this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Pa ...
IT Field Support Tech - Tewksbury, United States - TechMD
Description
At TechMD, we strongly believe that having happy employees is the key to creating a positive work environment, which directly impacts the quality of service we provide to our customers. We are committed to enhancing our company culture through a variety of initiatives, including team-building activities, community involvement, and volunteer opportunities.
Position Overview
The IT Field Support Technician I plays a crucial role in addressing onsite tickets as assigned by the Dispatcher. Responsibilities include troubleshooting, coordinating with customers, and working on tickets remotely when needed. The ideal candidate for this position is detail-oriented, thrives in a fast-paced setting, and excels in communication and problem-solving. This role focuses on servicing clients in and around Tewksbury, MA.
Primary Responsibilities
